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Disabled Access Guide for West End Customer Service Centre
Condercum Road
Benwell
Newcastle Upon Tyne
NE4 9JH
Tel: 0191 232 8520
Web: http://www.newcastle.gov.uk
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Introduction
Services/facilities within the building include the offices of Your Homes Newcastle and a public library.
Location
The venue is situated outside the centre of the city.
This venue is situated in Benwell.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Newcastle Central.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 2 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.2m x 4.6m (10ft 5in x 15ft 1in).
The nearest designated bay is 27m (29yd) from the main entrance.
The furthest designated bay is 30m (33yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 195cm (6ft 4in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 195cm (6ft 4in) wide.
There are security barriers inside the 2nd set of doors which are for library items.
The barriers are 90cm in width.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
The scooter can be used throughout the building.
Customers can charge scooters or wheelchairs at the venue.
There are hearing loops on all of the counters and in interview room 5.
There is also a portable hearing loop for use anywhere within the building.
Reception
The reception desk is 6m (19ft 8in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The photographs show the main reception desk and the payment counters.
Opening Times (Customer Service Centre)
| Day | Opening Times |
|---|---|
| Monday | 08:30 - 16:30 |
| Tuesday | 08:30 - 16:30 |
| Wednesday | 08:30 - 16:30 |
| Thursday | 08:30 - 16:30 |
| Friday | 08:30 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
The opening times are the same for the office of Your Homes Newcastle, which is in the same building.
Library
This library does not house a regular supply of books in Braille.
This library does house a regular supply of books in large print.
This library does house a regular supply of books on tape or disc.
There is an ordering service.
It takes approximately 28 days to process an order.
The library does have computers with accessible software.
Auxiliary aids are available for computer users.
A large text keyboard is available for computer users.
A large rollerball mouse is available for computer users.
A height adjustable table is available for computer users.
The number of days to process a book order can vary but will not exceed 28 days.
| Day | Opening Times (Library) |
|---|---|
| Monday | 09:00 - 20:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 20:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 6m (19ft 8in) from the main entrance.
The adapted toilet is located on the right as you enter.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from reception or security staff.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 85cm (2ft 9in).
The door is light.
The dimensions of the adapted toilet are 150cm x 260cm (4ft 11in x 8ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 75cm (2ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser can be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the right as you enter.
The female and male toilets are 10m (11yd) from the main entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located on the left as you face the adapted toilet.
The height of the baby change table once extended is 100cm (3ft 3in).
Inside the venue, there is level access to the baby change facility.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
The photographs show the height adjustable computer desk and the security barriers inside the main entrance.
The barriers are 104cm in width.
Additional Information
The photographs show the baby changing facility and the footpath leading from the car park to the main entrance.
