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Disabled Access Guide for West End Centre
48 Queen′s Road
Aldershot
Hampshire
GU11 3JD
Tel: 01252 330040
Email: westendcentre@hants.gov.uk
Web: http://www.westendcentre.co.uk
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Introduction
Services/facilities within the building include Art Room, Art Gallery, Dance Studio, Theatre.
Opening Times (Box Office)
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 21:00 |
| Tuesday | 10:00 - 21:00 |
| Wednesday | 10:00 - 21:00 |
| Thursday | 10:00 - 21:00 |
| Friday | 10:00 - 21:00 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the town.
This venue is situated in Aldershot.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Aldershot.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the back of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There is 1 designated parking bay within the car park.
The dimensions of the designated parking bay(s) are 3.8m x 4.5m (12ft 5in x 14ft 9in).
The nearest designated bay is 25m (27yd) from the accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 170cm (5ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading up to the entrance.
The ramp or slope is steep.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
The width of the ramp or slope is 110cm (3ft 7in).
There are steps to access this area/service.
The steps are located leading up to the entrance.
There are 5 steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The ramp overcomes the steps.
Outside Access (Accessible Entrance)
This information is for the entrance located at the rear of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 180cm (5ft 10in) wide.
Only one of the doors is push pad operated.
Level Change (Accessible Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading up to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Reception (Box Office)
The reception desk is 15m (16yd) from the acessible entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are low.
There is a hearing assistance system.
The hearing system is a portable loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Theatre / Opera House
There are designated spaces for wheelchair users.
Designated seating is located at the front of the theatre.
Wheelchairs are left with the patron.
A companion may sit with you.
Companions sit in the row behind.
It is 20m (22yd) from the designated seating area to the nearest adapted toilet.
This venue does not provide audio described performances.
There is not a hearing assistance system.
There is not a wheelchair to borrow.
Concessions are available.
Assistance dogs are allowed in the auditorium.
Level Change (Theatre)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading up to the theatre.
The ramp or slope is moderate.
The ramp or slope is permanent.
Restaurant / Bar
The following information is for the bar.
Once inside, there is level access to the service.
Food is not available from the bar.
Full table service is not available.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
Some chairs are permanently fixed.
Some chairs have armrests.
The nearest table is 18m (20yd) from the accessible entrance.
The distance between the floor and the lowest dining table is 42cm (1ft 4in).
The distance between the floor and the highest dining table is 110cm (3ft 7in).
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 24m (26yd) from the accessible entrance.
The accessible toilet is located to the left as you enter.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a sliding bolt.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 155cm x 165cm (5ft 1in x 5ft 4in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 80cm (2ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the left.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 98cm (3ft 2in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located to the left as you enter.
The female toilets are 28m (30yd) from the accessible entrance.
Inside the venue, there is not level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located to the left as you enter.
The male toilets are 24m (26yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness / equality training.
Documents are not available in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
Plastic cups are available.
Drinking straws are available on request.
