Disabled Access Guide for Wembley Stadium

Please be aware that this access guide was surveyed on a ‘non-match' day, and that disabled supporters have advised us that on a busy match day/night the access experience can vary. We would encourage you to fully research this with the club concerned before attending a fixture.

If you require further information or would like to know more please visit The National Association of Disabled Supporters (NADS) website at:

www.nads.org.uk

NADS is the national registered charity which represents the views, issues and concerns of disabled football supporters to football and governmental authorities and provides independent advice on disability issues as they affect the football, cricket and rugby communities.

Their key objectives are to promote an inclusive agenda, raise disability awareness through sport and ensure an equality of experience for all fans.

There are 2 car parks for the stadium (Red and Green) in which accessible parking spaces can be provided.

The Green Car Park is an open air/surface car park with a large parking area (as opposed to individual designated bays) that can be reserved for Blue Badge holders.

The Red Car Park is a multi-storey car park in which standard parking bays can be reserved by Blue Badge holders.

Blue Badge holders will need to book passes for either car park at least 72 hours before an event subject to availability.

Please contact City and Suburban Parking at the following website address or contact number: www.csparking.com / 020 8795 1758stadium to reserve your place.

The venue is situated outside the centre of the city.

This venue is situated in Wembley.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Wembley Central.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Wembley Park.

This venue does have its own car park.

Parking is not free for all users.

The car park is at the side of the venue.

The car park type is multi-storey.

The nearest designated bay is 225m (246yd) from the nearest accessible turnstile entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is concrete.

There is a dropped kerb/non stepped access from the car park to the venue.

The patron does have to cross a road.

The car park does have a height restriction barrier.

The maximum height is 1.98m (6ft 5in).

This venue does have its own car park.

Parking is not free for all users.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do need to be booked in advance.

The nearest designated bay is 55m (60yd) from the Green Car Park accessible entrance.

The route from the car park to the entrance is accessible to a wheelchair user unaided.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does have to cross a road.

The car park does not have a height restriction barrier.

There are steps to access this area/service.

The steps are located between the Green Car Park and the concourse.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There is a standard and/or platform lift to access this area/service.

This information is for the entrance located at car parking level.

There is level access to the service.

The main doors open (no doors).

The door opening is 275cm (9ft ) wide.

This entrance gives direct access to a lift which goes to the external public concourse at level 1, avoiding the steps detailed above.

There is a lift for public use.

The lift is located immediately beyond the accesible entrance.

The lift is a standard lift.

The floors which are accessible by this lift are Green Car Park - Level 1.

The lift is 5m (16ft 4in) from the accessible entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.3m x 1.85m (4ft 3in x 6ft ).

The clear door width is 105cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lift does not have Braille markings.

The lift does have tactile markings.

Attendants are available to provide assistance, when necessary, on event days.

This information is for the entrance located at car parking level.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 156cm (5ft 1in) wide.

This entrance can be used for levels 2, 3 and 4.

This information is for the entrance located on the external public concourse .

There is level access to the service.

Level access is via lift.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 115cm (3ft 9in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 115cm (3ft 9in) wide.

This information is for the entrance located on the external public concourse .

There is level access to the service.

Level access is via lift.

The main doors open towards you (pull).

The doors are single width.

The door opening is 115cm (3ft 9in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are single width.

The door opening is 115cm (3ft 9in) wide.

This accessible entrance is identical to those available on every turnstile.

The doors are always opened by a steward.

The separate double exit doors are held open during events leaving a gap of 180cm.

This information is for the entrance located on the external public concourse .

There is level access to the service.

Level access is via lift.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 115cm (3ft 9in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 115cm (3ft 9in) wide.

The reception desk is 12m (13yd) from the Main Club Wembley Entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There are 6 information desks on level 1, of which 2 are situated on the external public concourse.

There are 2 information desks on level 2 and 2 on level 5 on the east and west sides of the stadium.

There is level access to the service.

There is a hearing assistance system.

The system is a fixed loop.

Staff are trained to use the hearing assistance system.

The lighting levels are bright.

Induction hearing loop facilities are provided on all information desks.Headsets are available as part of an auditory enhancement system.

This system provides event commentary, information and emergency announcements.

The system covers the entire seating bowl and the public concourse areas within the stadium.

A specific commentator is provided for sensory impaired visitors.

The headset is easy to use with a dedicated frequency that can't be detuned. The only control is to switch the headset on/off and control the volume.

The floors which are accessible by stairs are 1-2-3-4-5.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

Escalators can be used to access other floors.

The floors which are accessible by escalator are 1-2-3-4-5.

The escalator steps are not clearly marked.

The head and foot of the escalators are not clearly marked.

The lighting level is bright.

There is a lift for public use.

The lift is located next to the accessible turnstile entrances.

The lift is a standard lift.

The floors which are accessible by this lift are 1-2-3-4-5.

The lift is 20m (22yd) from the accessible entrances.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.15m x 2.2m (3ft 9in x 7ft 2in).

The clear door width is 105cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lift does not have Braille markings.

The lift does have tactile markings.

There are over twenty lifts in the stadium.

The accessible lifts can accommodate 2 wheelchair users, personal assistants and an attendant.

Attendants are available to provide assistance, when necessary, on event days.

The toilets detailed are typical of those provided around the specified level of each public concourse.

There are 147 accessible toilets within the stadium.

All designated seating areas have a steward who can provide a RADAR key and any further assistance as required.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on every level, throughout the public concourses.

Inside the venue, there is level access to the female and male toilet.

This is by lift.

Lighting levels are bright.

Level access standard male and female toilets are available on every level and are generally within 100 metres of the accessible entrances.

Non Segregated Access (Home and Away seating)

Wheelchair users have a designated accessible seating area.

There is level access to the designated seating area.

Wheelchair seating is located in the middle of level 1, around the whole stadium.

The view from this area is good.

A companion can sit beside/near you.

Adapted toilets are available.

The closest adapted toilet to the seating area is 30m (33yd).

The adapted toilet is located in the public concourse behind the seating areas.

There is an audio description service.

The audio description equipment is an auditory enhancement headset system.

The rows suitable for hearing loops are all rows.

Staff are trained to use the system.

A deposit is not required for the system.

There are 100 enhanced amenity seats for ambulant disabled visitors and those accompanied by assistance dogs.

These seats are slightly wider (44cm) and have arm rests.

There are 2 dog relieving stations on the external public concourse on level 1.

Away support seating

The view from this area is good.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Non Segregated Access (Home and Away seating)

Wheelchair users have a designated accessible seating area.

There is level access to the designated seating area.

The access is by lift.

Wheelchair seating is located in the middle row (row 7) around level 2 .

The view from this area is good.

A companion can sit beside/near you.

Adapted toilets are available.

The closest adapted toilet to the seating area is 10m (11yd).

The adapted toilet is located in the public concourse behind the seating areas.

There is an audio description service.

The audio description equipment is an auditory enhancement headset system.

The rows suitable for hearing loops are all rows.

Staff are trained to use the system.

A deposit is not required for the system.

Away support seating

The view from this area is good.

Padded seats are provided in the Club Wembley seating areas.

Designated wheelchair seating is provided in every category of Club Wembley around the ground.

Once inside, there is level access to the service.

Food is available from the bar.

Full table service is available.

There is ample room for a wheelchair user to manoeuvre.

No tables are permanently fixed.

No chairs are permanently fixed.

The nearest table is 20m (22yd) from the restaurant entrance.

The distance between the floor and the lowest dining table is 74cm (2ft 5in) cm.

Menus are hand held.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is seafood.

It is necessary to pre-book for access to this restaurant.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Non Segregated Access (Home and Away seating)

Wheelchair users have a designated accessible seating area.

There is level access to the designated seating area.

The access is by lift.

Wheelchair seating is located in every box.

The view from this area is good.

A companion can sit beside/near you.

Adapted toilets are available.

The closest adapted toilet to the seating area is 35m (38yd).

The adapted toilet is located in the concourse corridor behind the boxes .

There is an audio description service.

The audio description equipment is an auditory enhancement headset system.

The rows suitable for hearing loops are all corporate boxes.

Staff are trained to use the system.

A deposit is not required for the system.

Away support seating

The view from this area is good.

Every corporate box has 1 designated space for a wheelchair user in the viewing area.

There is a 2cm threshold for access.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Non Segregated Access (Home and Away seating)

Wheelchair users have a designated accessible seating area.

There is level access to the designated seating area.

The access is by lift.

Wheelchair seating is located in the middle row (row 7) around level 5 .

The view from this area is good.

A companion can sit beside/near you.

Adapted toilets are available.

The closest adapted toilet to the seating area is 15m (16yd).

The adapted toilet is located behind the seating area in the concourse.

There is an audio description service.

The audio description equipment is an auditory enhancement headset system.

The rows suitable for hearing loops are all rows.

Staff are trained to use the system.

A deposit is not required for the system.

There are 100 enhanced amenity seats for ambulant disabled visitors and those accompanied by assistance dogs.

These seats are slightly wider (44cm) and have arm rests.

There are 2 dog relieving stations on the external public concourse on level 1.

Away support seating

The view from this area is good.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

This venue is part of a local or national disability initiative.

Wembley National Stadium Limited organise and chair meetings with the National Association of Disabled Supporters (NADS), Visually Impaired Spectators Association (VISA) and other relevant parties.

Further information on NADS is available from their website: www.NADS.org.uk

There are 16 standard manual wheelchair which visitors can borrow.

Members of staff can also provide an escort service to those requiring assistance.

Text enlargement and read speak is provided on the Wembley Stadium website.