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Disabled Access Guide for Ward 411
New Queen Elizabeth Hospital Birmingham
Mindelsohn Way
Edgbaston
Birmingham
B15 2WB
Tel: 0121 371 4110
Fax: 0121 371 4118
Web: http://www.uhb.nhs.uk
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Introduction
Related link Multi-Storey and Access Road Parking.
Ward 411 is located on level 4.
Location
The venue is situated outside the centre of the city.
This venue is situated in Edgbaston.
The nearest mainline Railway Station is University.
There is a bus stop within 150m (164yds) of the venue.
Parking
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the hospital.
The car park type is multi-storey.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 6m (11ft 9in x 19ft 8in).
The nearest designated bay is 14m (15yd) from the car park lift.
The furthest designated bay is 90m (98yd) from the car park lift.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.1m (6ft 10in).
On street marked Blue Badge bays are available.
The dimensions of the on street marked Blue Badge parking bays are 6.7m x 2.55m (21ft 11in x 8ft 4in).
On street Blue Badge parking is located on the access road, outside the main entrance.
There is a designated drop off point.
The drop off point is located on the access road, outside the hospital entrance.
The on street Blue Badge parking is closer to the main hospital entrance than the multi-storey.
There is another multi-storey car park located to the rear of the hospital which is for staff only.
Outside Access (Main Hospital Entrance)
This information is for the entrance located at the front of the hospital.
There is level access to the service.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open automatically.
The door opening is 118cm (3ft 10in) wide.
There is a 1.5cm metal threshold in the doorway.
The automatic door is push button activated.
Alternatively there are two automatic revolving door entrances.
These entrances have a slow down button, at a convenient height for wheelchair users.
Other Floors
The floors which are accessible by stairs are 0-1-2-3-4-5-6-7.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located off the rear of the atrium.
The lift is a standard lift.
The floors which are accessible by this lift are 0-1-2-3-4-5-6-7.
The lift is 85m (93yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.58m x 2.05m (5ft 2in x 6ft 8in).
The clear door width is 110cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Outside Access (Ward Entrance)
This information is for the entrance located on level 4.
There is level access to the service.
Level access is via lift.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 166cm (5ft 5in) wide.
Reception
The desk is 5m (16ft 4in) from the ward entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are not trained to use the hearing system.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Route finding signage is available.
The type of flooring in walkways and corridors is vinyl.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 4m (13ft 1in) from the ward entrance.
There is level access into the waiting room / area.
There are doors into the waiting room / area.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 90cm (2ft 11in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
All chairs have armrests.
Lighting levels are bright.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Ward
There are 5 bays available.
There are 16 side rooms available.
The area/room/bay surveyed was Side Room 22.
The area/room/bay is 42m (46yd) from the ward entrance.
There is level access to the ward.
There are doors into the bay / side room.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 130cm (4ft 3in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
All beds are adjustable.
All beds have bedside storage.
Bedside services available are television, telephone, radio, internet, text messaging, games and hospital information.
All bedside services are chargeable.
The ward is unisex.
A hoist is available.
The hoist is electric.
A sling is available.
The sling is attached by hook and loop.
There is not an adapted toilet for visitors to use on the ward.
There is an adapted toilet for visitors to use outside the ward.
The distance to the adapted toilet for visitors to use is 60m (65yd).
There is not a standard toilet for visitors to use on the ward.
There is a standard toilet for visitors to use outside the ward.
The distance to the standard toilet for visitors to use is 60m (65yd).
There is a bathroom on the ward.
Lighting levels are bright.
| Day | Visiting Hours |
|---|---|
| Monday | 14:00 - 16:00 |
| Monday | 18:30 - 20:30 |
| Tuesday | 14:00 - 16:00 |
| Tuesday | 18:30 - 20:30 |
| Wednesday | 14:00 - 16:00 |
| Wednesday | 18:30 - 20:30 |
| Thursday | 14:00 - 16:00 |
| Thursday | 18:30 - 20:30 |
| Friday | 14:00 - 16:00 |
| Friday | 18:30 - 20:30 |
| Saturday | 14:00 - 16:00 |
| Saturday | 18:30 - 20:30 |
| Sunday | 14:00 - 16:00 |
| Sunday | 18:30 - 20:30 |
Consultation / Treatment Room
There are 2 consultation / treatment rooms available.
The room surveyed was Consultation 2.
The consultation / treatment room is 65m (71yd) from the ward entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 90cm (2ft 11in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
All chairs have armrests.
All chairs are permanently fixed.
No tables are permanently fixed.
Lighting levels are bright.
Adapted Bathroom
There are adapted bathrooms available.
Location of and access to adapted bathroom
The bathroom is unisex.
The bathroom is not for the sole use of disabled people.
There is pictorial signage on or near the adapted bathroom door.
There is written or text signage on or near the adapted bathroom door.
The adapted bathroom is 60m (65yd) from the ward entrance.
The adapted bathroom is located along the main ward corridor.
There is level access to the adapted bathroom.
Features and dimensions of adapted bathroom
A key is not required for the adapted bathroom.
The door opens inwards.
The door is locked by a twist lock.
The width of the adapted bathroom door is 132cm (4ft 3in).
The door is heavy.
The dimensions of the bathroom are 330cm x 370cm (10ft 9in x 12ft 1in).
The bathroom has a non slip floor.
Floor manoeuvring space is not clear in the bathroom.
There is a functional emergency alarm available.
There is not a push button style of alarm.
Disposal facilities are not available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted bathroom
The height of the toilet seat above floor level is 50cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 105cm (3ft 5in) high.
There is not a toilet roll holder.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is 75cm (2ft 5in) high.
The tap type is lever.
There is a mixer tap.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on both sides.
The lateral transfer space is 150cm (4ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the left.
There are mirrors in the adapted bathroom.
Mirrors are placed at a lower level or at an angle for ease of use.
Bath and Shower
There is a bath.
The height of the bath is adjustable.
The tap type is twist/turn.
There is a mixer tap.
There is a shower over the bath.
The shower head height is adjustable.
The shower control type is twist/turn.
There are not wall mounted handrails available.
Wheel In Shower
There is not a wheel in shower.
Colour contrast and lighting in adapted bathroom
The contrast between the internal door and wall is good.
The contrast between the walls and floor is good.
The contrast between the external door and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the grab rails and wall is good.
Lighting levels are bright.
The shower head is hand held.
Adapted Bathroom (Side Room 22)
There are adapted bathrooms available.
Location of and access to adapted bathroom
The bathroom is unisex.
The bathroom is not for the sole use of disabled people.
There is pictorial signage on or near the adapted bathroom door.
There is written or text signage on or near the adapted bathroom door.
The adapted bathroom is 42m (46yd) from the ward entrance.
The adapted bathroom is located in side room 22.
There is level access to the adapted bathroom.
Features and dimensions of adapted bathroom
A key is not required for the adapted bathroom.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted bathroom door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the bathroom are 190cm x 215cm (6ft 2in x 7ft ).
The bathroom has a non slip floor.
Floor manoeuvring space is clear in the bathroom.
There is a functional emergency alarm available.
There is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted bathroom
The height of the toilet seat above floor level is 50cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 109cm (3ft 6in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 105cm (3ft 5in) high.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is 75cm (2ft 5in) high.
The tap type is lever.
There is a mixer tap.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 136cm (4ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted bathroom.
Mirrors are placed at a lower level or at an angle for ease of use.
Bath and Shower
There is not a bath.
Wheel In Shower
There is a wheel in shower.
The shower head height is adjustable.
The shower control type is sensor.
The shower seat is shower chair.
There are handrails available.
Colour contrast and lighting in adapted bathroom
The contrast between the internal door and wall is good.
The contrast between the walls and floor is good.
The contrast between the external door and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the grab rails and wall is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located along the main ward corridor.
The unisex toilets are 22m (24yd) from the ward entrance.
Inside the venue, there is level access to the unisex toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the venue.
The toilet is fitted with wall mounted grab rails on either side.
Additional Information Health
Disability awareness training can be provided for staff.
The most commonly produced documents can be provided in other formats.
Documents in Braille can be requested.
Documents in large print can be requested.
Documents in different languages can be requested.
Registered assistance dogs are welcomed.
Assistance dogs are allowed in most areas of the hospital.
Areas with a high risk from infection, such as intensive care and wards, should be contacted in advance before accessing with assistance dogs.
BSL interpreters can be provided on request.
Language interpreters can be provided by the venue on request.
Languages available include Gujerati, Punjabi/Pahari (Potwari) and Urdu.
Switchboard staff are Text Relay aware.
Help with luggage is generally available for inpatients.
The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
To obtain mobility aids please contact a nurse/doctor.
Portable hearing loops can be provided on request.
There are volunteers in the atrium who can provide help and assistance.
3D touchscreens with CGI are located in the atrium and lift lobby which show waymarked routes to all departments.
To request a language or BSL interpreter, an appointment needs to be booked in advance with the Patient Advice and Liaison Service (PALS).
This can be done by contacting the PALS department by phone: 0121 371 3280 or email: PALS@uhb.nhs.uk.
