Disabled Access Guide for Valence House Museum

Services/facilities within the grounds include the gardens.

Related link Valence House Visitor Centre.

The venue is situated within the centre of the town.

This venue is situated in Dagenham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Chadwell Heath.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Dagenham Heathway.

This venue does have its own car park.

Parking is free for all users.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 2.2m x 4.4m (7ft 2in x 14ft 5in).

The nearest designated bay is 12m (13yd) from the main entrance.

The furthest designated bay is 20m (22yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are loose chippings.

The car park surface is loose chippings.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the venue.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 94cm (3ft 1in) wide.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are clearly marked.

The steps are shallow.

The steps do not have handrails.

There is not level access to the service.

There is not a hearing assistance system.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

There is a ramp or slope to access this area/service.

The ramp or slope is located in the left side corridor as you enter.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 87cm (2ft 10in).

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

There is a lift for public use.

The lift is located at the end of the right side corridor as you enter.

The lift is a platform lift.

The floors which are accessible by this lift are G-1.

The lift is 24m (26yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 0.95m x 1.4m (3ft 1in x 4ft 7in).

The clear door width is 100cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does have tactile markings.

There is a ramp or slope to access this area/service.

The ramp or slope is located immediately beyond the step.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 79cm (2ft 7in).

There are steps to access this area/service.

The steps are located leading up to some of the exhibition.

There are 1 steps to the area/service.

The lighting levels at the steps are low.

The steps are not clearly marked.

The steps are medium.

The steps do not have handrails.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading down to the gardens.

The ramp or slope is moderate.

The ramp or slope is permanent.

There are steps to access this area/service.

The steps are located leading down to the galleries.

There are 4 steps to the area/service.

The lighting levels at the steps are medium.

The steps are not clearly marked.

The steps are deep.

The steps do not have handrails.

The steps lead to half of the first floor galleries.

These galleries are the River Industries Gallery, Rural Life Gallery, Barking New Town Gallery and also the standard toilet.

The exhibits in the galleries can be viewed digitally in the O'Leary Gallery which is on the accessible first floor area.

Exhibits can be audio described.

Tactile signage for exhibits is not available.

Braille signage for exhibits is not available.

Touch tours are not available.

Video tours are available.

There is not a hearing assistance system.

There is not a wheelchair to borrow.

Video tours are only available for the inaccessible first floor galleries.

Admission to the museum is free.

There are adapted toilet facilities located within the Valence House Visitor Centre opposite the museum.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located on the first floor.

The unisex toilets are 25m (27yd) from the lift.

Inside the venue, there is not level access to the unisex toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.