Local access information
across the country
Disabled Access Guide for Twickenham Civic Centre
Civic Centre
44 York Street
Twickenham
Middlesex
TW1 3BZ
Tel: 0208 891 1411
Textphone: 0208 8316001 (office
Email: customer.services@richmond.gov.uk
Web: http://www.richmond.gov.uk
Email us about this Venue
Find more venues in London Borough of Richmond Upon Thames
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 17:15 |
| Tuesday | 09:00 - 17:15 |
| Wednesday | 09:00 - 17:15 |
| Thursday | 09:00 - 17:15 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the town or city.
This venue is situated in Twickenham.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Twickenham.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 5 designated parking bay(s) within the car park.
The nearest designated bay is 25m (27yd) from the main accessible entrance.
The car park surface is tarmac.
The car park does not have a height restriction barrier.
Outside Access (Main Entrance)
There is not level access to the service.
The bell is in a suitable position to allow wheelchair users to gain access.
The main doors open automatically.
The doors are double width.
The door opening is 200cm (6ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located to the left of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
The width of the ramp or slope is 100cm (3ft 3in).
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 5 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
The ramp bypasses the steps.
The ramp has a handrail on both sides.
Reception
The reception desk is 18m (20yd) from the main entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
There is a hearing assistance system.
The system is a fixed loop.
Staff are trained to use the hearing assistance system.
This venue does not play background music.
The lighting levels are low.
Other Floors
The floors which are accessible by stairs are G-1-2-3.
There are 15+ steps between floors.
The lighting level is bright.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
Lift
There is a lift for public use.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-3.
The lift is 22m (24yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.4m x 2.3m (4ft 7in x 7ft 6in).
The clear door width is 90cm.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
The accessible toilet is 19m (21yd) from the main entrance.
The accessible toilet is located on the ground floor in the foyer.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens inwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 85cm (2ft 9in).
The dimensions of the accessible toilet are 140cm x 230cm (4ft 7in x 7ft 6in).
Floor manoeuvring space is not clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 100cm (3ft 3in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located to the right as you enter.
The female and male toilets are 15m (16yd) from the main entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
Additional Information
Staff do receive disability awareness / equality training.
Documents are available in Braille.
Documents are available in large print.
A member of staff trained in BSL skills is generally on duty.
There is a soft play area for children.
Staff are trained to take TypeTalk calls.
Comments
The text phone number for outside office hours is 020 8831 6482.
