Disabled Access Guide for Tunbridge Wells Sports Centre

Related link Tennis Centre.

The Tennis Centre is located in a separate building on the same site, please see the separate guide for access information.

The venue is situated outside the centre of the town.

This venue is situated in Southborough.

The venue is on a road with a steep gradient.

The nearest mainline Railway Station is Tunbridge Wells.

There is not a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 3 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4.2m x 4.9m (13ft 9in x 16ft ).

The nearest designated bay is 6m (19ft 8in) from the main entrance.

The furthest designated bay is 12m (13yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 111cm (3ft 7in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 124cm (4ft ) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading from the car park to the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

This information is for the entrance located to the side of the building.

There is not level access to the service.

The main doors open automatically.

The doors are single width.

The door opening is 95cm (3ft 1in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading from the car park to the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 122cm (4ft ).

The reception desk is 2m (6ft 6in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk has a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

There is not a hearing assistance system.

This venue does play background music.

Music is played in the fitness suite.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers can charge scooters or wheelchairs at the venue.

The photograph shows the baby change units in the male standard toilets.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is not a landing.

There is a lift for public use.

The lift is located on the left past reception.

The lift is a platform lift.

The floors which are accessible by this lift are G-1.

The lift is 16m (17yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.02m x 1.48m (3ft 4in x 4ft 10in).

The clear door width is 90cm.

There are separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does not have tactile markings.

The lift doors are automatic.

The following information is for the cafe.

Full table service is not available.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is not a lowered section at the service counter.

No tables are permanently fixed.

No chairs are permanently fixed.

No chairs have armrests.

The nearest table is 6m (19ft 8in) from the cafe entrance.

The distance between the floor and the lowest dining table is 69cm (2ft 3in).

The distance between the floor and the highest dining table is 69cm (2ft 3in).

There is ample room for a wheelchair user to manoeuvre.

Menus are available hand held.

Menus are clearly written.

Menus are presented in contrasting colours.

There is level access from the changing area to the swimming pool.

There is not a ramped entrance into the water.

There is not a wet side chair available.

There is a hoist for wheelchair users to access the water.

The hoist is manual.

There are not steps into the swimming pool.

There is a ladder type entrance into the water.

There is a handrail on both sides of the ladder.

There are adapted changing rooms available.

The adapted changing rooms are located within the standard changing area.

The adapted changing room is 50m (55yd) from the main entrance.

The adapted changing room is 44m (48yd) from the reception desk.

The adapted changing room is 14m (15yd) from the pool.

The dimensions of the adapted changing room are 170cm x 158cm (5ft 6in x 5ft 2in).

There is a wheel in shower.

There are handrails.

Other facilities available are pull down seat.

There is level access to the adapted changing rooms.

There are similar facilities in the fitness suite.

Access to fitness suite

The fitness suite is located to the right past reception.

The fitness suite is 10m (11yd) from the fitness suite entrance.

There is level access to the fitness suite.

Fitness Suite (General)

Staff receive no training in assisting disabled people.

Equipment suitable for mobility or sensory impaired users includes cable pulley machines.

A portable hearing loop is not available for induction.

There is clear manoeuvring space between equipment.

There is a moderate ramp between levels within the gymnasium.

There are standard changing rooms available.

The standard changing rooms are located on the left past reception.

The standard changing room is 26m (28yd) from the main entrance.

The standard changing room is 20m (22yd) from the reception desk.

The standard changing room is 3m (9ft 10in) from the pool.

There is level access to the standard changing rooms.

Standard level access shower facilities are available.

The showers are located within the standard changing area.

There is level access to the services from the shower facilities.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located within the standard changing area.

The female toilets are 36m (39yd) from the main entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are bright.

Access to Standard Male Toilets

The male toilets are located within the standard changing area.

The male toilets are 50m (55yd) from the main entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located within the standard changing area.

The height of the baby change table once extended is 86cm (2ft 9in).

Inside the venue, there is level access to the baby change facility.

Staff do receive disability awareness training.

Documents are not available in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.

Plastic cups are available.

Plastic cutlery is available.

Drinking straws are available on request.

Children are welcomed at the venue.