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Disabled Access Guide for Therapy Services North Suite
New Queen Elizabeth Hospital Birmingham
Mindelsohn Way
Edgbaston
Birmingham
B15 2WB
Tel: 0121 371 3466
Fax: 0121 371 3494
Web: http://www.uhb.nhs.uk
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Introduction
Related link Multi-Storey and Access Road Parking.
Therapy Services North Suite is located on level 1.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated outside the centre of the city.
This venue is situated in Edgbaston.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is University.
There is a bus stop within 150m (164yds) of the venue.
Parking
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the hospital.
The car park type is multi-storey.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 6m (11ft 9in x 19ft 8in).
The nearest designated bay is 14m (15yd) from the car park lift.
The furthest designated bay is 90m (98yd) from the car park lift.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 2.1m (6ft 10in).
On street marked Blue Badge bays are available.
The dimensions of the on street marked Blue Badge parking bays are 6.7m x 2.55m (21ft 11in x 8ft 4in).
On street Blue Badge parking is located on the access road, outside the main entrance.
There is a designated drop off point.
The drop off point is located on the access road, outside the hospital entrance.
The on street Blue Badge parking is closer to the main hospital entrance than the multi-storey.
There is another multi-storey car park located to the rear of the hospital which is for staff only.
Outside Access (Main Hospital Entrance)
This information is for the entrance located at the front of the hospital.
There is level access to the service.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open automatically.
The door opening is 118cm (3ft 10in) wide.
There is a 1.5cm metal threshold in the doorway.
The automatic door is push button activated.
Alternatively there are two automatic revolving door entrances.
These entrances have a slow down button, at a convenient height for wheelchair users.
Other Floors
The floors which are accessible by stairs are 0-1-2-3-4-5-6-7.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift
There is a lift for public use.
The lift is located off the rear of the atrium.
The lift is a standard lift.
The floors which are accessible by this lift are 0-1-2-3-4-5-6-7.
The lift is 85m (93yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.58m x 2.05m (5ft 2in x 6ft 8in).
The clear door width is 110cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Outside Access (Unit Entrance)
This information is for the entrance located on level 1.
There is level access to the service.
Level access is via lift.
The intercom is in a position to allow wheelchair users to gain access.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 170cm (5ft 6in) wide.
Reception
The desk is 1m (3ft 3in) from the unit entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are not trained to use the hearing system.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
This venue does play background music.
Music is played in some parts of the venue.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Route finding signage is available.
Some Picture signage is available.
The type of flooring in walkways and corridors is vinyl.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 5m (16ft 4in) from the unit entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are in person.
Lighting levels are bright.
The room does have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room (Consultation Rooms/Bays)
There are 24 consultation / treatment rooms available.
The room surveyed was Consultation 5.
The consultation / treatment room is 25m (27yd) from the unit entrance.
There is level access to the consultation / treatment room.
There are not doors into the consultation / treatment room.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
No chairs have armrests.
No chairs are permanently fixed.
A hoist is not available.
Lighting levels are bright.
The room does not have background music playing.
Consultation / Treatment Room (Treatment Rooms)
There are 6 consultation / treatment rooms available.
The consultation / treatment room is 12m (13yd) from the unit entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 90cm (2ft 11in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
Some chairs have armrests.
No chairs are permanently fixed.
A hoist is not available.
Lighting levels are bright.
The room does not have background music playing.
Fitness Suite (Treatment 3)
Access to fitness suite
The fitness suite is located at the rear of the unit.
The fitness suite is 70m (76yd) from the unit entrance.
There is level access to the fitness suite.
There are doors into the waiting room / area.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 170cm (5ft 6in) wide.
Fitness Suite (General)
There is clear manoeuvring space between equipment.
There is level access to all of the equipment.
Accessible Toilet (1)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 18m (20yd) from the unit entrance.
The accessible toilet is located off the reception/waiting area.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the accessible toilet are 180cm x 250cm (5ft 10in x 8ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 110cm (3ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the accessible toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser can be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 108cm (3ft 6in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 102cm (3ft 4in) high.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Accessible Toilet (2)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 30m (33yd) from the unit entrance.
The accessible toilet is located next to Consultation Room 8.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the accessible toilet are 225cm x 210cm (7ft 4in x 6ft 10in).
Floor manoeuvring space is not clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on both sides.
The lateral transfer space is 85cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are not available.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 102cm (3ft 4in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Adapted Bathroom
There are adapted bathrooms available.
Location of and access to adapted bathroom
The bathroom is unisex.
The bathroom is not for the sole use of disabled people.
There is pictorial signage on or near the adapted bathroom door.
The adapted bathroom is 70m (76yd) from the unit entrance.
The adapted bathroom is located at the rear of the unit.
There is level access to the adapted bathroom.
Features and dimensions of adapted bathroom
A key is not required for the adapted bathroom.
The door opens inwards and outwards.
The door is locked by a twist lock.
The width of the adapted bathroom door is 88cm (2ft 10in).
The door is heavy.
The dimensions of the bathroom are 170cm x 370cm (5ft 6in x 12ft 1in).
The bathroom has a non slip floor.
Floor manoeuvring space is not clear in the bathroom.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted bathroom
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser can be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 108cm (3ft 6in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 102cm (3ft 4in) high.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is 74cm (2ft 5in) high.
The tap type is lever.
There is a mixer tap.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 120cm (3ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted bathroom.
Mirrors are placed at a lower level or at an angle for ease of use.
Bath and Shower
Wheel In Shower
There is a wheel in shower.
The shower head height is fixed.
The shower control type is sensor.
The shower seat is shower chair.
There are handrails available.
Colour contrast and lighting in adapted bathroom
The contrast between the internal door and wall is good.
The contrast between the walls and floor is good.
The contrast between the external door and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the grab rails and wall is good.
Lighting levels are bright.
Accessible Shower
Accessible shower facilities are available.
The showers are located in the standard changing rooms.
There is an adjustable shower head.
There are handrails.
There is level access to the services from the shower facilities.
Standard Changing Room
There are standard changing rooms available.
The standard changing rooms are located at the rear of the unit.
The standard changing room is 76m (83yd) from the unit entrance.
The standard changing room is 72m (79yd) from the reception desk.
The standard changing room is 10m (11yd) from the gymnasium.
There is level access to the standard changing rooms.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Unisex Toilets
The unisex toilet is located off the reception/waiting area.
The unisex toilets are 15m (16yd) from the unit entrance.
Inside the venue, there is level access to the unisex toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the venue.
Additional standard toilets are located at the rear of the unit and in the changing rooms.
Additional Information Health
Disability awareness training can be provided for staff.
The most commonly produced documents can be provided in other formats.
Documents in Braille can be requested.
Documents in large print can be requested.
Documents in different languages can be requested.
Registered assistance dogs are welcomed.
Assistance dogs are allowed in most areas of the hospital.
Areas with a high risk from infection, such as intensive care and wards, should be contacted in advance before accessing with assistance dogs.
BSL interpreters can be provided on request.
Language interpreters can be provided by the venue on request.
Languages available include Gujerati, Punjabi/Pahari (Potwari) and Urdu.
Switchboard staff are Text Relay aware.
Help with luggage is generally available for inpatients.
The mobility aids available include mobile hoists, ceiling track hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
To obtain mobility aids please contact a nurse/doctor.
Portable hearing loops can be provided on request.
There are volunteers in the atrium who can provide help and assistance.
3D touchscreens with CGI are located in the atrium and lift lobby which show waymarked routes to all departments.
To request a language or BSL interpreter, an appointment needs to be booked in advance with the Patient Advice and Liaison Service (PALS).
This can be done by contacting the PALS department by phone: 0121 371 3280 or email: PALS@uhb.nhs.uk.
