Disabled Access Guide for The Surgery

The venue is situated outside the centre of the area.

This venue is situated in Biggin Hill.

The venue is on a road with a steep gradient.

The nearest mainline Railway Station is Hayes.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There is 1 designated parking bay within the car park.

The nearest designated bay is 14m (15yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

The designated parking bay is not fully marked.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open by sliding.

The doors are single width.

The doors are heavy.

The door opening is 120cm (3ft 11in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 74cm (2ft 5in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The width of the ramp or slope is 132cm (4ft 3in).

The desk is 7m (22ft 11in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is not a hearing assistance system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are varied.

The type of flooring in walkways and corridors is carpet.

There is a waiting room / area.

The waiting room / area is 6m (19ft 8in) from the main entrance.

There is level access into the waiting room / area.

There are doors into the waiting room / area.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 71cm (2ft 3in) wide.

The type of flooring is carpet.

No chairs are permanently fixed.

No tables are permanently fixed.

Some chairs have armrests.

Announcements are in person.

Lighting levels are medium.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

The floors which are accessible by stairs are G-1.

There are 13 steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

There is a landing.

The services on the floors which are not accessible are offices only.

The handrail is on the right of the 1st flight and on the left for the 2nd flight.

There are 2 consultation / treatment rooms available.

The room surveyed was No. 1.

The consultation / treatment room is 1m (3ft 3in) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 70cm (2ft 3in) wide.

The type of flooring is carpet.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

Lighting levels are medium.

The room does not have background music playing.

There are 1 consultation / treatment rooms available.

The consultation / treatment room is 11m (12yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 70cm (2ft 3in) wide.

The type of flooring is vinyl.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

Lighting levels are medium.

The room does not have background music playing.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located on the left as you enter.

The unisex toilets are 4m (13ft 1in) from the main entrance.

Inside the venue, there is not level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

There are steps to access this area/service.

The steps are located in the unisex standard toilet.

There are 3 steps to the area/service.

The lighting levels at the steps are low.

The steps are clearly marked.

The steps are deep.

The steps do not have handrails.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are not Text Relay aware.