Disabled Access Guide for Sydenham Station

The venue is situated within the centre of the town or city.

This venue is situated in Sydenham.

The venue is on a road with a steep gradient.

This venue does have its own car park.

Parking is free for all users.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There is 1 designated parking bay within the car park.

The dimensions of the designated parking bay(s) are 3.4m x 5.2m (11ft 1in x 17ft ).

The nearest designated bay is 7m (22ft 11in) from the main accessible entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are light.

The door opening is 100cm (3ft 3in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are double width.

The doors are light.

The door opening is 110cm (3ft 7in) wide.

This entrance opens onto the Ticket Office and Platform 2.

There is level access to the service.

The main doors open (no doors).

This entrance gives direct access onto Platform 1.

Alternative access is via the footbridge.

The reception desk is 5m (16ft 4in) from the front entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The ticket office is open Monday to Friday 06:10 - 20:00, Saturday 06:10 - 20:05 & Sunday 08:10 - 15:40.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 2 member(s) of staff on duty.

There is not an office to obtain help.

The train companies operating from within this station are Southern Railway.

There is a taxi rank.

The taxi rank is located on Station Approach.

The taxi rank is 10m (11yd) from the accessible entrance.

Shops and services within the station include a newspaper and drinks kiosk.

Announcements on platforms are both audio and visual.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1-2.

The platform(s) which can be accessed by using alternative outside access entrances only is/are 1.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

Staff are Text Relay aware.