Disabled Access Guide for The Surgery

The venue is situated outside the centre of the area.

This venue is situated in West Wickham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is West Wickham.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

The car park is at the front of the venue.

The car park type is open air/surface.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is concrete.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

Parking for Blue Badge holders is by arrangement.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 76cm (2ft 5in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope does not bypass the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do not have handrails.

This information is for the entrance located at the side of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 77cm (2ft 6in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope does not bypass the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 74cm (2ft 5in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do not have handrails.

The desk is 2m (6ft 6in) from the entrance.

There is level access to reception from the entrance.

The reception desk is low.

The desk is generally staffed.

Lighting levels are medium.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are medium.

The type of flooring in walkways and corridors is carpet.

There is a waiting room / area.

The waiting room / area is 1m (3ft 3in) from the main entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

Some chairs are permanently fixed.

Some chairs have armrests.

Announcements are in person.

Lighting levels are medium.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There are 1 consultation / treatment rooms available.

The consultation / treatment room is 3m (9ft 10in) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 69cm (2ft 3in) wide.

The type of flooring is carpet.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is generally on duty.

Staff are trained to BSL level 1.

Staff are Text Relay aware.