Disabled Access Guide for Surbiton Station

The venue is situated within the centre of the town or city.

This venue is situated in Surbiton.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 4m (11ft 5in x 13ft 1in).

The nearest designated bay is 20m (22yd) from the main accessible entrance.

The car park surface is tarmac.

The car park does not have a height restriction barrier.

There are 2 car parks for the station.

Access to one car park is off Victoria Road and contains 3 designated parking bays.

Access to the other car park is off Glenbuck Road and contains 1 designated parking bay.

All designated bays have the same dimensions.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 140cm (4ft 7in) wide.

The doors are usually held open.

There is not level access to the service.

The main doors open (no doors).

There are steps to access this area/service.

There are 15+ steps to the area/service.

The lighting levels at the steps are bright.

The steps are not clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

The reception desk is 10m (11yd) from the front entrance.

There is level access to reception from the entrance.

The reception desk is high.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

The Ticket Office is open Monday to Friday 06.20 - 21.45, Saturday 06.20 - 21.30 and Sunday 07.20 - 21.30.

There is level access to the service.

The lighting levels are bright.

There are 15+ steps between floors.

The lighting level is bright.

The steps are not clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The stairs give access to the upper concourse which runs over the platforms.

There is a lift for public use.

The lift is located on the station concourse.

The lift is a standard lift.

The lift is 20m (22yd) from the accessible entrance.

Staff do need to be notified for use of the lift.

The dimensions of the lift are 1.1m x 1.45m (3ft 7in x 4ft 9in).

The lift does have a visual floor indicator.

The lift does not have an audible announcer.

The lighting level in the lift is bright.

The lift does not have Braille markings.

The lift does have tactile markings.

There are 3 lifts situated in the station. They provide access between an upper walkway and all platforms.

There is an intercom available at the entrance to the lift from the main station concourse.

The 1st lift situated in the station concourse does not have a mirror to aid reversing.

The 2nd and 3rd lifts used to access the platforms do have a mirror to aid reversing.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Wall mounted and drop down rails are available.

There are baby changing facilities in the adapted toilet.

Standard male and female toilets are available on all platforms.

There is level access to the standard toilets.

The standard toilets are well lit.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Wall mounted and drop down rails are available.

There are baby changing facilities in the adapted toilet.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

Lighting levels are low.

Access to Standard Male Toilets

Lighting levels are low.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

Standard male and female toilets are available on all platforms.

There is level access to the standard toilets.

The standard toilets are well lit.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 3 member(s) of staff on duty.

There is an office to obtain help.

This office is located between Platforms 3 and 4.

The train companies operating from within this station are Southwest Trains.

There is a taxi rank.

The taxi rank is located directly outside the main entrance.

The taxi rank is 8m (26ft 2in) from the accessible entrance.

Shops and services within the station include a coffee shop.

Announcements on platforms are both audio and visual.

Platforms 1, 2, 3 and 4 are accessible to a wheelchair user.

There are help points fitted with induction loops situated on all platforms.

This information is for platform(s) 1-4.

The platform(s) accessed by lift is/are 1-4.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.