Disabled Access Guide for Stock Hill Surgery

The venue is situated within the centre of the area.

This venue is situated in Orpington.

The venue is on a road with a steep gradient.

The nearest mainline Railway Station is Hayes.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Lebanon Gardens Car Park.

The car park is located next to the venue on Lebanon Gardens.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This car park is free for Blue Badge holders.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The bell is not in a suitable position to allow wheelchair users to gain access.

The intercom is not in a position to allow wheelchair users to gain access.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 68cm (2ft 2in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 80cm (2ft 7in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The width of the ramp or slope is 140cm (4ft 7in).

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 4 steps to the area/service.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The bell is in a suitable position to allow wheelchair users to gain access.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 67cm (2ft 2in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

The width of the ramp or slope is 130cm (4ft 3in).

The desk is 8m (26ft 2in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

This venue does not play background music.

The type of flooring in walkways and corridors is carpet and tiles.

There is a waiting room / area.

The waiting room / area is 10m (11yd) from the main entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is carpet.

No chairs are permanently fixed.

No tables are permanently fixed.

All chairs have armrests.

Announcements are visual.

Lighting levels are medium.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is a children's play area.

There are 6 consultation / treatment rooms available.

The room surveyed was No. 9.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 68cm (2ft 2in) wide.

The type of flooring is carpet.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

No chairs have armrests.

No chairs are permanently fixed.

A hoist is not available.

Lighting levels are bright.

There are 3 consultation / treatment rooms available.

The room surveyed was C.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 83cm (2ft 8in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is not adjustable.

All chairs have armrests.

No chairs are permanently fixed.

No tables are permanently fixed.

A hoist is not available.

Lighting levels are bright.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located off the main corridor.

The unisex toilets are 14m (15yd) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located within the standard toilet.

The height of the baby change table once extended is 107cm (3ft 6in).

Inside the venue, there is level access to the baby change facility.

There is another standard unisex toilet off the waiting area without baby change facilities.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.