Disabled Access Guide for Steven Harris Opticians

The venue is situated within the centre of the area.

This venue is situated in West Wickham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is West Wickham.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Ravenswood Car Park.

The car park is located on Ravenswood Avenue.

There are 3-4 Blue Badge bays outside venue.

The venue is located on a Red Route.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The bell is not in a suitable position to allow wheelchair users to gain access.

The intercom is not in a position to allow wheelchair users to gain access.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 86cm (2ft 9in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is portable.

Please contact reception.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are medium.

The steps do not have handrails.

The desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

There is not a hearing assistance system.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is carpet.

There is a waiting room / area.

The waiting room / area is 4m (13ft 1in) from the main entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No tables are permanently fixed.

Some chairs have armrests.

Announcements are in person.

Lighting levels are bright.

The room does have background music playing.

There is no television.

There is space for an assistance dog to rest.

There is no children's play area.

There are 2 consultation / treatment rooms available.

The room surveyed was 1.

The consultation / treatment room is 11m (12yd) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is adjustable.

All chairs have armrests.

Some chairs are permanently fixed.

Some tables are permanently fixed.

Lighting levels are adjustable.

The room does not have background music playing.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.