Local access information
across the country
Disabled Access Guide for St Davids Shopping Centre
Centre Management Office
11 Bridge Street Arcade
St Davids Dewi Sant
Cardiff
CF10 2EF
Tel: 029 2036 7600
Email: marketing@stdavidscardiff.com
Web: http://www.stdavidscardiff.com
Email us about this Venue
Find more venues in Land Securities
Introduction
Services/facilities within the grounds include shops and restaurants on the ground and first floors, centre management on the 2nd floor and parking on levels P3 - P8.
There is also a shopmobility on level P3.
Shopmobility
David Street Car Park
02920 399355.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:30 - 20:00 |
| Tuesday | 09:30 - 20:00 |
| Wednesday | 09:30 - 20:00 |
| Thursday | 09:30 - 20:00 |
| Friday | 09:30 - 20:00 |
| Saturday | 09:30 - 18:00 |
| Sunday | 11:00 - 17:00 |
Shopmobility is open 09:00-19:00 Monday-Friday and 09:00-16:00 Saturdays.
Please check the website for festive opening hours.
Location
The venue is situated within the centre of the city.
This venue is situated in Cardiff.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Cardiff Central.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is on levels P3 - P8 above the centre.
The car park type is multi-storey.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 4.7m (11ft 9in x 15ft 5in).
The nearest designated bay is 13m (14yd) from the lift on P3.
The furthest designated bay is 90m (98yd) from the lift on P3.
The car park surface is concrete.
The patron does have to cross a road.
The road is not generally busy.
The car park does have a height restriction barrier.
The maximum height is 2.15m (7ft ).
There is not a designated drop off point.
The crossing from the parking bays to the lift is via yellow markings.
Outside Access (St Davids Way Working Street Entrance)
This information is for the entrance located off Working Street.
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 188cm (6ft 2in) wide.
There is also another door on The Hayes for entry to Grand Arcade, located at Hayes Arcade entrance. It is a single, automatic door (111cm wide).
Outside Access (Queen's Arcade Entrance)
This information is for the entrance located at Queen's Arcade.
There is level access to the service.
The main doors open (no doors).
Step free access between the centres is via lift, escalators or moderate ramp.
Outside Access (St Davids Way Charles Street Entrance)
This information is for the entrance located near to M&S, just off Charles Street.
There is level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 96cm (3ft 1in) wide.
There are also double manually opening doors (both ways) 136cm.
Outside Access (St Davids Way Queen Street Entrance)
This information is for the entrance located on Queen Street.
There is level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 97cm (3ft 2in) wide.
There are double manual doors (both ways) 136cm.
Outside Access (St David's Walk Hills Street Entrance)
This information is for the entrance located on Hills Street, opposite the Grande Arcade.
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 97cm (3ft 2in) wide.
Double manual doors (both ways) 136cm.
Level Change (St David's Wall Hills Street Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located on the ground in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
Outside Access (Grande Arcade Hills Street Entrance)
This information is for the entrance located on Hills Street, opposite St David's Way.
There is level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 99cm (3ft 2in) wide.
Outside Access (Eastside Bridge Street Entrance)
This information is for the entrance located on Bridge Street.
There is level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 112cm (3ft 8in) wide.
There is a second set of doors.
The doors open automatically.
The doors are single width.
The door opening is 112cm (3ft 8in) wide.
Manual, double heavy doors, 220cm wide (both ways)
Outside Access (Grand Arcade Tredegar Street Entrance)
This information is for the entrance located off Tredegar Street.
There is level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 96cm (3ft 1in) wide.
Double manual doors 214cm.
Outside Access (Shop Mobility Entrance)
This information is for the entrance located on the parking level P3.
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 88cm (2ft 10in) wide.
One door is held open.
Reception (Customer Information Desk 1)
The reception desk is 22m (24yd) from the Charles Street entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are not trained to use the hearing system.
Located in St David's Way on the ground floor.
Reception (Customer Information Desk 2)
The reception desk is 45m (49yd) from the Grande Arcade Hills Street entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
There are some easy internal slopes located on the ground throughout the venue.
Other Floors (St David's Walk Escalator)
Escalators can be used to access other floors.
The floors which are accessible by escalator are G-1.
The escalator steps are not clearly marked.
The head and foot of the escalators are not clearly marked.
The lighting level is medium.
The 1st floor accesses the link way giving access to the Grand Arcade 1st floor.
Other Floors (Grand Arcade)
The floors which are accessible by stairs are G-1-2-P3-P4-P5-P6-P7-P8.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Escalators can be used to access other floors.
The floors which are accessible by escalator are G-1.
Levels P3-P8 are all car parking.
Lift
There is a lift for public use.
The lift is located left of the St Davids Walk Hills Street entrance.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 8m (26ft 2in) from the St Davids Walk Hills Street entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.09m x 2.09m (3ft 6in x 6ft 10in).
The clear door width is 90cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
Lift (Eastside, Bridge Street Entrance)
The lift is located near the adapted toilets.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-P3-P4-P5-P6-P7-P8.
The lift is 33m (36yd) from the Eastside, Bridge Street Entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.68m x 2.3m (5ft 6in x 7ft 6in).
The clear door width is 110cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
There are 3 lifts located here and other lifts are located throughout the venue.
Changing Places (Partial)
Location and access
The facility is located on the ground floor of Eastside.
The facility is 35m (38yd) from the Eastside Bridge Street entrance.
There is level access to the facility.
Dimensions and features
You do not need a key for the facility.
The dimensions of the facility are 275cm x 235cm (9ft x 7ft 8in).
The facility changing bench height is adjustable.
The facility changing bench is wall mounted.
The length of the bench is 188cm (6ft 2in).
The facility hoist is powered overhead.
The overhead hoist covers all areas in the cubicle.
The sling is attached to the hoist by hook.
The facility toilet is corner.
The transfer space on the left as you face the toilet is 185cm (6ft ).
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
Drop down rails are provided.
As you face the toilet the drop down rails are on the left.
The type of sink is fixed.
Wall mounted hand rails are available at the sink.
As you face the sink rails are available on both sides.
Disposal facilities are available.
A privacy screen is available.
Wide tear off paper roll is available.
The facility has a non slip floor.
A functioning emergency alarm is available.
It is a push button style alarm.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is located on the ground floor of the Grande Arcade, right from Bridge Street.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 94cm (3ft 1in).
The door is heavy.
The dimensions of the adapted toilet are 150cm x 220cm (4ft 11in x 7ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 84cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
There are 5 adapted toilets here, identical except 2 have transfer space to the right (98cm).
There is an identical setup, with 5 adapted toilets, located on the 1st floor of Grand Arcade.
An additional adapted toilet is located in the adjoining Queens Arcade Shopping Centre, where it joins St David's Way.
This toilet uses a radar key.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on the ground floor of Eastside.
The female and male toilets are 39m (42yd) from the Eastside Bridge Street entrance.
Inside the venue, there is level access to the female and male toilet.
This is by lift.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located in the baby change in Eastside ground floor.
The height of the baby change table once extended is 87cm (2ft 10in).
Inside the venue, there is level access to the baby change facility.
Additional Information
Staff do not receive disability awareness training.
Documents are not available in Braille.
Documents are not available in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is generally on duty.
Staff are trained to BSL level 3.
Staff are not Text Relay aware.
Children are welcomed at the venue.
