Disabled Access Guide for The Spa at Beckenham

Services/facilities within the building include two pools, a fitness suite, five studios, a creche and buzz zone.

The venue is situated outside the centre of the town.

This venue is situated in Beckenham.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Clockhouse.

There is a bus stop within 150m (164yds) of the venue.

There is a tram stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 10+ designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 5.3m (11ft 5in x 17ft 4in).

The nearest designated bay is 42m (46yd) from the main entrance.

The furthest designated bay is 85m (93yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does have to cross a road.

The road is not generally busy.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 176cm (5ft 9in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 176cm (5ft 9in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

The reception desk is 5m (16ft 4in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There is not level access to the service.

This venue does play background music.

Music is played in the gym.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

Access to fitness suite

The fitness suite is located on the raised area to the right of reception.

The fitness suite is 38m (41yd) from the reception.

There is not level access to the fitness suite.

IFI Accredited Fitness Suite

The fitness suite has attained IFI level one.

A number of staff have received IFI Mark standard Disability Equity Training.

IFI accredited equipment is available.

For example:

Treadmill

Upright Cycle

Recumbent Cycle

Upper Body Ergometer

Leg Curl

Leg Extension

Upper Body Multi-station

Small Equipment Package

Other IFI equipment includes sci fit.

A portable hearing loop is available for induction.

Staff are trained to use the portable hearing loop.

There is clear manoeuvring space between equipment.

There is level access to all of the equipment.

Link to IFI website http://www.inclusivefitness.org/

There is a ramp or slope to access this area/service.

The ramp or slope is located down the corridor to the right of reception.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 135cm (4ft 5in).

There are steps to access this area/service.

The steps are located to the right of the ramp.

There are 6 steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

The ramp overcomes the steps.

There are standard changing rooms available.

The standard changing rooms are located on the ground floor.

The standard changing room is 60m (65yd) from the main entrance.

The standard changing room is 50m (55yd) from the reception desk.

The standard changing room is 25m (27yd) from the Fitness Suite.

There is level access to the standard changing rooms.

Standard level access shower facilities are available.

The showers are located in the wet and dry side changing rooms.

There is not level access to the services from the shower facilities.

There is not a Changing Places facility available.

There are adapted changing rooms available.

The adapted changing rooms are located within the dry side changing rooms.

The adapted changing room is 7m (22ft 11in) from the standard changing room entrance.

The adapted changing room is 50m (55yd) from the reception desk.

The adapted changing room is 25m (27yd) from the Fitness Suite.

The dimensions of the adapted changing room are 200cm x 193cm (6ft 6in x 6ft 3in).

There is a wheel in shower.

There are handrails.

Other facilities available are an adapted toilet.

There is level access to the adapted changing rooms.

Adapted shower facilities are available.

The showers are located within the adapted changing rooms.

There is an adjustable shower head.

There is a flip down seat.

The height of the seat is 52cm (1ft 8in).

There is level access to the services from the shower facilities.

There are similar adapted showers within the Wet Side adapted changing rooms.

There is level access from the changing area to the swimming pool.

There is not a ramped entrance into the water.

There is a wet side chair available.

There is a hoist for wheelchair users to access the water.

The hoist is manual.

There are not steps into the swimming pool.

There is a ladder type entrance into the water.

There is a handrail on both sides of the ladder.

There are two swimming pools with identical facilities.

There are standard changing rooms available.

The standard changing rooms are located opposite the reception area.

The standard changing room is 20m (22yd) from the main entrance.

The standard changing room is 15m (16yd) from the reception desk.

The standard changing room is 10m (11yd) from the swimming pools.

There is level access to the standard changing rooms.

There are adapted changing rooms available.

The adapted changing rooms are located within the wet side changing rooms.

The adapted changing room is 40m (44yd) from the standard changing room entrance.

The adapted changing room is 70m (76yd) from the reception desk.

The adapted changing room is 20m (22yd) from the swimming pools.

The dimensions of the adapted changing room are 230cm x 235cm (7ft 6in x 7ft 8in).

There is a wheel in shower.

There are handrails.

There is a manual hoist.

There is level access to the adapted changing rooms.

The following information is for the cafe.

Once inside, there is not level access to the service.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is not a lowered section at the service counter.

There is ample room for a wheelchair user to manoeuvre.

No tables are permanently fixed.

No chairs are permanently fixed.

Some chairs have armrests.

The nearest table is 7m (22ft 11in) from the cafe entrance.

The distance between the floor and the lowest dining table is 55cm (1ft 9in) cm.

The distance between the floor and the highest dining table is 73cm (2ft 4in) cm.

Menus are hand held and on the wall.

Menus are not available in Braille.

Menus are available in large print.

Picture menus are not available.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is main meals and snacks.

There is a ramp or slope to access this area/service.

The ramp or slope is located on the left of reception.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The floors which are accessible by stairs are G-UG-1-2.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is not a landing.

There is a lift for public use.

The lift is located on the right of the reception area.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2.

The lift is 31m (34yd) from the reception.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.09m x 1.5m (3ft 6in x 4ft 11in).

The clear door width is 84cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are not within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does not have Braille markings.

The lift does not have tactile markings.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

There are similar adapted toilet facilities in both the wet and dry side adapted changing rooms.

Baby change facilities are located within the venue.

The baby change facilities are located in the adapted toilet.

The height of the baby change table once extended is 107cm (3ft 6in).

Inside the venue, there is not level access to the baby change facility.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the upper-ground floor.

The female and male toilets are 45m (49yd) from the reception.

Inside the venue, there is not level access to the female and male toilet.

Lighting levels are bright.

Staff do receive disability awareness training.

Documents are not available in Braille.

Documents are available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is generally on duty.

Staff are trained to BSL level 3.

Staff are Text Relay aware.

Plastic cups are available.

Plastic cutlery is available.

Drinking straws are available on request.

Children are welcomed at the venue.

There is a soft play area for children.