Disabled Access Guide for Southgate Health Centre

Services/facilities within the building include Childrens Health Clinic, Chiropody, Enuresis Clinic, Mental Health.

The venue is situated within the centre of the town.

This venue is situated in Stevenage.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Stevenage.

There is not a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Southgate.

On street marked Blue Badge bays are available.

On street Blue Badge parking is located in Southgate.

Clearly signed and/or standard on street marked bays are available.

The dimensions of the standard marked parking bays are 2.15m x 5.9m (7ft x 19ft 4in).

Standard marked parking bays are located in Southgate.

There is not a designated drop off point.

This information is for the entrance located at the side of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 64cm (2ft 1in) wide.

At the time of research, the automatic doors were out of order.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 1 steps to the area/service.

The steps are not clearly marked.

The steps are shallow.

The steps do not have handrails.

The desk is 6m (19ft 8in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is not a hearing assistance system.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is not level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are medium.

The type of flooring in walkways and corridors is carpet.

There are steps to access this area/service.

The steps are located immediately beyond the entrance.

There are 15+ steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

The services not accessible are the Child and Adolescent Mental Health Team.

There is a waiting room / area.

The waiting room / area is 5m (16ft 4in) from the reception.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No chairs have armrests.

Announcements are in person.

Information in other languages and formats is not available on request.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is a children's play area.

There are 4 consultation / treatment rooms available.

The room surveyed was 4.

The consultation / treatment room is 17m (18yd) from the reception.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 78cm (2ft 6in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a bed/couch.

The bed/couch is adjustable.

There is a chair.

The chair is adjustable.

All chairs have armrests.

No chairs are permanently fixed.

No tables are permanently fixed.

A hoist is not available.

Lighting levels are bright.

A flashing alarm is not available.

A vibrating alarm is not available.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located to the right after you enter the building.

The female and male toilets are 4m (13ft 1in) from the main entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

Children are welcomed at the venue.

There is not a soft play area for children.