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Disabled Access Guide for Southampton Central Station
Blechynden Terrace
Southampton
Hampshire
SO15 1AL
Tel: 0845 6000 650
Fax: 023 8072 8187
Textphone: 0800 692 0792
Email: customerrelations@swtrains.co.uk
Web: http://www.southwesttrains.co.uk
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Location
The venue is situated within the centre of the town or city.
This venue is situated in Southampton.
The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park surface is tarmac.
There are 2 designated parking bays situated in the short term parking area outside the Blechynden Terrace entrance.
Outside Access (Main Entrance)
This information is for the entrance located on Blechynden Terrace.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 250cm (8ft 2in) wide.
This entrance gives access onto the station concourse and platform 1.
This entrance is mainly used by pedestrians from the town side of the station.
Outside Access (Western Esplanade)
There is not level access to the service.
The main doors open automatically.
The doors are double width.
Level Change (Western Esplanade)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
This entrance gives access to the Ticket Office and Platform 4.
Reception (Ticket Office)
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
This Ticket Office is located on the station concourse.
Reception (Ticket Office)
The reception desk is 10m (11yd) from the front entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
This Ticket Office is located inside the Western Esplanade entrance.
Inside Access (Station Concourse)
There is level access to the service.
The lighting levels are bright.
There is a ticket barrier located between the concourse and Platform 1.
Lift
There is a lift for public use.
The lift is a standard lift.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2m x 2.4m (6ft 6in x 7ft 10in).
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
There are 3 similar lifts located at the station.
One lift gives access from Platform 1 to the bridge walkway.
One lift gives access from Platform 4 to the bridge walkway.
One lift gives access to Platforms 2 and 3 from the bridge walkway.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is located on Platform 1.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from a member of staff.
The door opens outwards.
The door is locked by a locking handle.
The dimensions of the adapted toilet are 140cm x 220cm (4ft 7in x 7ft 2in).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 70cm (2ft 3in).
The tap type is lever.
There is not a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 45cm (1ft 5in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder is placed higher than 100cm.
The toilet roll holder is 120cm (3ft 11in) high.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
Wall mounted and drop down rails are available.
There are baby changing facilities in the adapted toilet.
There are also similar standard and adapted toilets available on Platform 4.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on Platform 1.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on Platform 1.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
There are also similar standard and adapted toilets available on Platform 4.
Train Station
There are 4 platform(s) at this station.
The station is staffed.
There are generally 8 member(s) of staff on duty.
There is an office to obtain help.
This office is located on Platforms 1 and 4.
The train companies operating from within this station are South West Trains.
There is a taxi rank.
The taxi rank is located outside both entrances.
Announcements on platforms are both audio and visual.
Platforms 1 to 4 are accessible to a wheelchair user.
Shops and services available on Platform 1 include WH Smith, Upper Crust and Caffe Ritazza.
Shops and services available on Platform 2/3 include a Caffe Ritazza.
Shops and services available on Platform 4 include Pumpkin Cafe and WH Smith.
Platform
This information is for platform(s) 1-4.
The platform(s) which has/have level access is/are 1,4.
The platform(s) accessed by lift is/are 2,3.
Additional Information
Staff do not receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
Staff are trained to take TypeTalk calls.
