Disabled Access Guide for South Norwood Leisure Centre

The venue is situated within the centre of the area.

This venue is situated in South Norwood.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Norwood Junction.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the front and side.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.6m x 6.2m (11ft 9in x 20ft 4in).

The nearest designated bay is 60m (65yd) from the main entrance.

The furthest designated bay is 65m (71yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is block paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

The standard bays are an additional 30m away.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 128cm (4ft 2in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 117cm (3ft 10in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading to the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 130cm (4ft 3in).

There are steps to access this area/service.

The steps are located leading to the entrance.

There are 12 steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on the right going up.

The ramp overcomes the steps.

The reception desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a portable loop.

Staff are trained to use the hearing system.

There is level access to the service.

There is a hearing assistance system.

The system is a portable loop.

Staff are trained to use the hearing assistance system.

This venue does play background music.

Music is played in some parts of the venue.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The floors which are accessible by stairs are LG-g.

There are 15+ steps between floors.

The lighting level is medium.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

The lift is located to the right as you enter.

The lift is a platform lift.

The floors which are accessible by this lift are LG-G.

The lift is 6m (19ft 8in) from the main entrance.

The dimensions of the lift are 1.1m x 1.45m (3ft 7in x 4ft 9in).

The clear door width is 90cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does have Braille markings.

The lift does have tactile markings.

Access to fitness suite

The fitness suite is located on the lower ground floor.

The fitness suite is 2m (6ft 6in) from the lift.

There is level access to the fitness suite.

This is by lift.

IFI Accredited Fitness Suite

IFI accredited equipment is available.

For example:

Fitness Suite (General)

Staff receive some training in assisting disabled people.

Training provided is in house.

A portable hearing loop is available for induction.

Staff are trained to use the portable hearing loop.

There is clear manoeuvring space between equipment.

There is level access to all of the equipment.

There are accessible changing rooms available.

The accessible changing rooms are located at the rear of the building.

The accessible changing room is 25m (27yd) from the main entrance.

The accessible changing room is 21m (23yd) from the reception desk.

The accessible changing room is 5m (16ft 4in) from the swimming pools .

The dimensions of the accessible changing room are 300cm x 500cm (9ft 10in x 16ft 4in).

There is a wheel in shower.

There are handrails.

There is a manual hoist.

Other facilities available are adapted toilet, coat hooks, dropdown rails and bab.

There is level access to the accessible changing rooms.

The adapted changing facilities lead directly to an alternative pool side entrance.

This entrance has an automatic door.

Accessible shower facilities are available.

The showers are located within the adapted changing room.

There is an adjustable shower head.

There are handrails.

There is a flip down seat.

The height of the seat is 48cm (1ft 6in).

Other facilities available are dropdown rails.

There is level access to the services from the shower facilities.

There are standard changing rooms available.

The standard changing rooms are located either side of reception.

The standard changing room is 15m (16yd) from the main entrance.

The standard changing room is 11m (12yd) from the reception desk.

The standard changing room is 10m (11yd) from the Swimming Pools.

There is level access to the standard changing rooms.

There is an adapted toilet within the standard changing rooms.

Standard level access shower facilities are available.

The showers are located within all changing rooms.

There is level access to the services from the shower facilities.

There is level access from the changing area to the swimming pool.

There is not a ramped entrance into the water.

There is a wet side chair available.

There is a hoist for wheelchair users to access the water.

The hoist is manual.

There are steps into the swimming pool.

The handrail is on the left, going up.

There are 4 steps.

Adapted steps are available.

There is level access from the changing area to the swimming pool.

There is not a ramped entrance into the water.

There is a wet side chair available.

There is a hoist for wheelchair users to access the water.

The hoist is manual.

There are not steps into the swimming pool.

There is a ladder type entrance into the water.

There is a handrail on both sides of the ladder.

There is not a ramp or slope to access this area/service.

There are steps to access this area/service.

The steps are located on the left of reception.

There are 15+ steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located in the adapted toilet.

The height of the baby change table once extended is 100cm (3ft 3in).

Inside the venue, there is level access to the baby change facility.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the right of the reception desk.

The female and male toilets are 6m (19ft 8in) from the main entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.