Disabled Access Guide for South Croydon Station

The venue is situated outside the centre of the town or city.

This venue is situated in Croydon.

The venue is not on a road with a steep gradient.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 2 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.4m x 4.4m (11ft 1in x 14ft 5in).

The nearest designated bay is 2m (6ft 6in) from the main accessible entrance.

The car park surface is tarmac.

The rear of the car park has a height restriction of 200 cm.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 160cm (5ft 2in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The reception desk is 5m (16ft 4in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 140cm (4ft 7in) wide.

This entrance opens onto platform 1.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located opposite the ticket office.

The unisex toilets are 10m (11yd) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the standard toilet.

There are 5 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

There is not an office to obtain help.

The train companies operating from within this station are Southern.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

Adapted toilets are not located on the platform(s).

Adapted toilets are not located on the main station concourse.

There is not a wheelchair available to borrow.

Platforms 1 are accessible to a wheelchair user.

There are help points fitted with induction loops situated on all platforms.

There is a café available next to the ticket office.

This information is for platform(s) 1-5.

The platform(s) which has/have level access is/are 1.

The platform(s) accessed by steps only is/are 2-5.

There is level access to the platform(s).

There is not an adapted toilet.

There are steps to access this area/service.

There are 15+ steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

Children are welcomed at the venue.