Access Guide
Introduction
- Related link Touchwood Shopping Centre.
- Https://www.accessable.co.uk/venues/touchwood-shopping-centre
Opening Times
- Monday 09:30 - 17:00.
- Tuesday 09:30 - 17:00.
- Wednesday 09:30 - 17:00.
- Thursday 09:30 - 19:00.
- Friday 09:30 - 17:00.
- Saturday 09:30 - 17:00.
- Sunday 11:00 - 16:30.
Location
- The venue is located within Touchwood Shopping Centre.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Solihull.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located below the shopping centre.
- The car park type is underground.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 370cm x 500cm (12ft 2in x 16ft 5in).
- The nearest designated bay is 15m (16yd 1ft) from the orange zone car park entrance.
- The furthest designated bay is 42m (45yd 2ft) from the orange zone car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 205cm (6ft 9in).
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Comments
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- There are additional bays outside the entrance leading into John Lewis located within the touchwood car park, as shown in pictures 3 and 4.
Outside Access (Orange Zone of Car Park Entrance)
- This information is for the entrance located in the car park.
- There is not level access into the venue.
- The main door(s) open automatically.
- The doors are double width.
- The door opening is 163cm (5ft 4in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open automatically.
- The doors are double width.
- The door opening is 150cm (4ft 11in) wide.
Level Change (Orange Zone of Car Park Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp does have handrails.
- The handrails are on both sides.
Reception
- The desk/counter is 5m (5yd 1ft) from the entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service.
- This venue does not play background music/noise.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Shopmobility
- Route maps are available.
- Manual wheelchairs are available.
- Powered wheelchairs are available.
- Powered scooters are available.
- Equipment does have to be booked in advance.
- There is not a hire charge.
- Escorts are not normally available to assist around town / city.
- Trained escorts are not available for people with a visual impairment.
- Trained escorts are not available for people with a hearing impairment.
Changing Places (Jubilee Walk)
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Location and access
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- The facility is located on the orange zone car park level beyond the entrance and to the right.
- The facility is 25m (27yd 1ft) from the orange zone car park entrance.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from the information desk on Crescent Walk.
- The door opens outwards.
- The width of the door is 101cm (3ft 4in).
- The dimensions of the facility are 216cm x 614cm (7ft 1in x 20ft 2in).
- The facility changing bench height is adjustable.
- The facility changing bench is wall mounted.
- The length of the bench is 190cm (6ft 3in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on both sides.
- The transfer space on the left as you face the toilet is 230cm (7ft 7in).
- The transfer space on the right as you face the toilet is 306cm (10ft).
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on both sides.
- The type of wash basin is adjustable.
- Wall mounted hand rails are available at the wash basin.
- As you face the wash basin, rails are available on both sides.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
- It is not a push button style alarm.
Accessible Toilet (Jubilee Walk)
- Accessible toilet facilities are available.
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Location and Access
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- There is tactile, written text, pictorial and Braille signage on or near the toilet door.
- This accessible toilet is approximately 16m (17yd 1ft) from the Orange Zone of Car Park - Jubilee Walk - Food Hall Lift.
- This accessible toilet is located on the orange zone car park level beyond the entrance and to the right.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the information desk on Crescent Arcade.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 82cm (2ft 8in).
- The door is light.
- The dimensions of the accessible toilet are 188cm x 240cm (6ft 2in x 7ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 174cm (5ft 9in).
- There is no dropdown rail for the toilet.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
Accessible Toilet (Jubilee Walk Standard Toilets)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the orange zone car park entrance.
- This accessible toilet is located within the Jubilee Walk standard toilets.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 164cm x 190cm (5ft 5in x 6ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 94cm (3ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are not available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
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Comments
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- The information provided is for the mens accessible toilet cubicle.
- There is a similar one within the female standard toilet.
Standard Toilet(s) (Jubilee Walk)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on the orange zone car park level beyond the entrance and to the right.
- The female toilet(s) is/are approximately 23m (25yd 6in) from the orange zone car park entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on the orange zone car park level beyond the entrance and to the right.
- The male toilet(s) is/are approximately 21m (22yd 2ft) from the orange zone car park entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Baby Change Facilities Room
- The room is located next to the accessible toilet on Jubilee Walk on the orange zone car park level.
- The room contains 3 baby changing tables that are all 92cm high.
- The room also contains 2 cubicles that can be used for breast feeding.
- The door in to the room is 82cm wide and opens both ways.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.