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Disabled Access Guide for Soho Centre for Health & Care
1 Frith Street (off Soho Square)
London
W1D 3HZ
Tel: 020 7534 6500
Fax: 020 7534 6550
Web: http://sohosquare.org
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Introduction
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:30 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 10:00 - 20:00 |
| Sunday | 10:00 - 20:00 |
The centre is open on Bank Holidays from 10:00 - 20:00.
On the last Thursday of each month, the Centre closes from 17:00 for essential training.
Please phone ahead if you intend to arrive at the centre after 18:00.
Location
The venue is situated within the centre of the city.
This venue is situated in London.
The nearest mainline Railway Station is Charing Cross.
The nearest underground station is Tottenham Court Road.
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are available.
Standard marked parking bays are located in Soho Square.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located on Frith Street.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 129cm (4ft 2in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 127cm (4ft 2in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope bypasses the steps.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
There is a level landing at the top of the ramp.
There are steps to access this area/service.
The steps are located to the left as you face the entrance.
There are 2 steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on the right going up.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Route finding signage is available.
The type of flooring in walkways and corridors is vinyl.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 12m (13yd) from the lift.
The adapted toilet is located on the first floor in the staff area.
There is level access to the adapted toilet.
This is by lift.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 87cm (2ft 10in).
The door is heavy.
The dimensions of the adapted toilet are 128cm x 220cm (4ft 2in x 7ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 80cm (2ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is tied up and out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is a shelf within the adapted toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 123cm (4ft ) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Other Floors
The floors which are accessible by stairs are G-1-2-3-4.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located 1st floor, right of the lift entrance.
The female toilets are 2m (6ft 6in) from the lift.
Inside the venue, there is level access to the female toilet.
This is by lift.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located 1st floor, left of the lift entrance.
The male toilets are 3m (9ft 10in) from the lift.
Inside the venue, there is level access to the male toilet.
This is by lift.
Lighting levels are bright.
Lift
There is a lift for public use.
The lift is located in the foyer area.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-3-4.
The lift is 22m (24yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.07m x 1.5m (3ft 6in x 4ft 11in).
The clear door width is 80cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are not within reach for a wheelchair user.
They are from 100cm to 120cm high
The lighting level in the lift is medium.
The lift does have Braille markings.
The lift does have tactile markings.
Reception
The desk is 7m (22ft 11in) from the lift.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is not a hearing assistance system.
There is not a touchscreen.
There is a prescription box.
The prescription box is not at a suitable height for a wheelchair user.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Route finding signage is available.
The type of flooring in walkways and corridors is vinyl.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 2m (6ft 6in) from the reception.
There is level access into the waiting room / area.
Level access is by lift.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are audible.
Information is available in different languages.
Information in other languages and formats is available on request.
Languages available are Bengali and Cantonese.
Lighting levels are bright.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room
There are 3 consultation / treatment rooms available.
The room surveyed was the Consultation Room.
The consultation / treatment room is 17m (18yd) from the reception.
There is level access to the consultation / treatment room.
Level access is by lift.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 87cm (2ft 10in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
All chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are bright.
The room does not have background music playing.
A flashing alarm is available.
A vibrating alarm is not available.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are not Text Relay aware.
Children are welcomed at the venue.
