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Disabled Access Guide for Smiles Dental Practice
196 - 198 Main Road
Biggin Hill
Kent
TN16 3BB
Tel: 01959 571999
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Opening Times
| Day | Opening Times |
|---|---|
| Monday | 11:00 - 19:00 |
| Tuesday | 09:00 - 17:30 |
| Wednesday | 09:00 - 17:30 |
| Thursday | 11:00 - 19:00 |
| Friday | 09:00 - 17:30 |
| Saturday | Closed |
| Sunday | Closed |
Location
The venue is situated within the centre of the area.
This venue is situated in Biggin Hill.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Hayes.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does not have its own car park.
There is a car park for public use within 200m (approx).
The name of the car park is Waitrose car park.
The car park is located on Main Road.
On street marked Blue Badge bays are available.
The dimensions of the on street marked Blue Badge parking bays are 2m x 5.6m (6ft 6in x 18ft 4in).
On street Blue Badge parking is located 38 metres away on Main Road.
Clearly signed and/or standard on street marked bays are available.
The dimensions of the standard marked parking bays are 1.95m x 5.6m (6ft 4in x 18ft 4in).
Standard marked parking bays are located outside the entrance on Main Road.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The bell is not in a suitable position to allow wheelchair users to gain access.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 132cm (4ft 3in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Reception
The desk is 3m (9ft 10in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is not a hearing assistance system.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are varied.
Motorised scooters are allowed in public parts of the venue.
The type of flooring in walkways and corridors is vinyl.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 1m (3ft 3in) from the main entrance.
There is level access into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
All chairs have armrests.
Announcements are in person.
Lighting levels are bright.
There is a television.
The television does have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room
There are 3 consultation / treatment rooms available.
The room surveyed was 1.
The consultation / treatment room is 3m (9ft 10in) from the main entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are light.
The door opening is 84cm (2ft 9in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a chair.
The chair is adjustable.
All chairs have armrests.
All chairs are permanently fixed.
A hoist is not available.
Other Floors
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is medium.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on the right side going up.
There is not a landing.
The services on the floors which are not accessible are two additional surgeries.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 10m (11yd) from the main entrance.
The adapted toilet is located past reception.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 85cm (2ft 9in).
The door is light.
The dimensions of the adapted toilet are 148cm x 202cm (4ft 10in x 6ft 7in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 74cm (2ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is twist/turn.
There is not a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the adapted toilet.
The shelf is not higher than 100cm (3ft 3in).
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser can be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 135cm (4ft 5in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 80cm (2ft 7in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is fair.
The contrast between the drop down rails and wall is fair.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are not Text Relay aware.
