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Disabled Access Guide for Sir Harold Hillier Gardens - Visitor Centre and Gift Shop
Jermyns Lane
Ampfield
Nr. Romsey
Hampshire
SO51 0QA
Tel: 01794 368787
Email: info@hilliergardens.org.uk
Web: http://www.hilliergardens.org.uk
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Introduction
Related link Sir Harold Hillier Gardens - Education Centre.
Related link Sir Harold Hillier Gardens - Jermyns House.
The Visitor Centre and Gift Shop are located in adjacent buildings.
Please see the separate Detailed Access Guide for information on the Education Centre which is also in the same location.
The restaurant and reception are located in the Visitor Centre.
Opening Times (Gardens and Visitor Centre)
| Day | Opening Times |
|---|---|
| Monday | 10:00 - 18:00 |
| Tuesday | 10:00 - 18:00 |
| Wednesday | 10:00 - 18:00 |
| Thursday | 10:00 - 18:00 |
| Friday | 10:00 - 18:00 |
| Saturday | 10:00 - 18:00 |
| Sunday | 10:00 - 18:00 |
The gardens close at 17.00 between 30th October and 25th March.
Last admission is one hour before closing time.
Location
The venue is situated outside the centre of the village.
This venue is situated in Ampfield.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Romsey.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the side of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3m x 4.8m (9ft 10in x 15ft 8in).
The nearest designated bay is 35m (38yd) from the main entrance.
The furthest designated bay is 50m (55yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 192cm (6ft 3in) wide.
Only one of the doors opens automatically via a push pad.
The other door was locked at the time of the survey.
There is an identical exit for access out to the gardens.
Outside Access (Gift Shop Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The door opening is 200cm (6ft 6in) wide.
One of the doors was locked, at the time of the survey, leaving a gap of 100cm.
The other door was held open.
Outside Access (Gift Shop Toilets Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The door opening is 200cm (6ft 6in) wide.
One of the doors was locked, at the time of the survey, leaving a gap of 100cm.
The other door was held open.
Reception
The reception desk is 5m (16ft 4in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Restaurant / Bar
The following information is for the restaurant.
Once inside, there is level access to the service.
Full table service is available.
There is a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 16m (17yd) from the main entrance.
The distance between the floor and the lowest dining table is 71cm (2ft 3in).
The distance between the floor and the highest dining table is 71cm (2ft 3in).
Menus are hand held and on the wall.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold meals and snacks.
Gardens Information
Hillier Gardens are set in 180 acres of land.
There is a network of paths running through the gardens which give access to all areas.
There is a wide tarmac surfaced path which gives access to a large section of the gardens.
This path links Jermyns House to the Visitor and Education Centres and also covers the Winter Garden and National Collection Glade.
The path is mostly level with only a few easy and moderate slopes.
There are 4 viewpoints along the path and many bench seats.
Access to other parts of the gardens is via paths with cut grass or gravel surfaces which may have moderate or steep gradients in places.
Visitors can borrow manual wheelchairs and powered scooters from the Visitor Centre.
There is a charge for the scooters and staff request that equipment be booked in advance.
Accessible Toilet (Visitors Centre)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 28m (30yd) from the main entrance.
The accessible toilet is located off the restaurant area.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 86cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 148cm x 190cm (4ft 10in x 6ft 2in).
Floor manoeuvring space is not clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 70cm (2ft 3in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 86cm (2ft 9in).
Inside the venue, there is level access to the baby change facility.
Aditional standard toilets are located in the Gift Shop Building.
Accessible Toilet (Gift Shop Building)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 5m (16ft 4in) from the Gift Shop Toilets Entrance.
The accessible toilet is located to the right as you enter.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 86cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 190cm x 215cm (6ft 2in x 7ft ).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 140cm (4ft 7in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is level access to the baby change facility.
Aditional standard toilets are located in the Gift Shop Building.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located off the restaurant area.
The female and male toilets are 28m (30yd) from the main entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are medium.
Aditional standard toilets are located in the Gift Shop Building.
Additional Information
Staff do receive disability awareness / equality training.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
