Disabled Access Guide for Sir Harold Hillier Gardens - Jermyns House

Related link Sir Harold Hillier Gardens - Education Centre.

Related link Sir Harold Hillier Gardens - Visitor Centre and Gi.

The house is open Sundays for lunch and afternoon teas at 15.00 and 16.30.

Saturday openings will be subject to private functions.

The gardens close at 17.00 between 30th October and 25th March.

Last admission is one hour before closing time.

The venue is situated outside the centre of the village.

This venue is situated in Ampfield.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Romsey.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 0 designated parking bay(s) within the car park.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is loose chippings.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

Visitors can drop off outside the house if required.

This information is for the entrance located at the front of the house.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are permanently held open.

The door opening is 90cm (2ft 11in) wide.

There is a second set of doors.

The doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 88cm (2ft 10in) wide.

This information is for the entrance located at the rear of the house.

There is not level access to the service.

The main doors open automatically.

The doors are single width.

The door opening is 86cm (2ft 9in) wide.

This entrance gives direct acces to the toilets from the gardens.

There is a ramp or slope to access this area/service.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 115cm (3ft 9in).

There is level access to the service.

There is a hearing assistance system.

The system is a fixed loop.

Staff are trained to use the hearing assistance system.

This venue does not play background music.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

There is a moderate slope in the corridor leading to the toilets from the front entrance.

There is a moderate slope leading to the Oak and Pine Rooms.

The following information is for the cafe.

Once inside, there is level access to the service.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is ample room for a wheelchair user to manoeuvre.

No tables are permanently fixed.

No chairs are permanently fixed.

No chairs have armrests.

The nearest table is 5m (16ft 4in) from the front entrance.

The distance between the floor and the lowest dining table is 73cm (2ft 4in).

The distance between the floor and the highest dining table is 73cm (2ft 4in).

Menus are hand held and on the wall.

Menus are not available in Braille.

Menus are not available in large print.

Picture menus are not available.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is hot and cold meals and snacks.

Hillier Gardens are set in 180 acres of land.

There is a network of paths running through the gardens which give access to all areas.

There is a wide tarmac surfaced path which gives access to a large section of the gardens.

This path links Jermyns House to the Visitor and Education Centres and also covers the Winter Garden and National Collection Glade.

The path is mostly level with only a few easy and moderate slopes.

There are 4 viewpoints along the path and many bench seats.

Access to other parts of the gardens is via paths with cut grass or gravel surfaces which may have moderate or steep gradients in places.

Visitors can borrow manual wheelchairs and powered scooters from the Visitor Centre.

There is a charge for the scooters and staff request that equipment be booked in advance.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The services on the floors which are not accessible are additional conference and function rooms.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Baby change facilities are located within the venue.

The baby change facilities are located in the adapted toilet.

The height of the baby change table once extended is 110cm (3ft 7in).

Inside the venue, there is level access to the baby change facility.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located at the rear of the house.

The female and male toilets are 3m (9ft 10in) from the rear entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.

Plastic cups are available.

Drinking straws are available on request.