Disabled Access Guide for Shortlands Station

The venue is situated within the centre of the area.

This venue is situated in Shortlands.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 3 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.4m x 5.2m (11ft 1in x 17ft ).

The nearest designated bay is 8m (26ft 2in) from the main entrance.

The furthest designated bay is 13m (14yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 128cm (4ft 2in) wide.

The reception desk is 6m (19ft 8in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is not level access to the service.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

There are 4 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located on the right after the main entrance.

The ticket office is 6m (19ft 8in) from the main entrance.

The train companies operating from within this station are Southeastern Railway.

There is not a taxi rank.

Shops and services within the station include 'Cappuccino and Expresso Bar' and 'The Times Supplements' newsagents.

All key concourse shops and services have level access.

Announcements on platforms are both audio and visual.

Platforms which have tactile markings at the platform edge are 1-4.

There is not a wheelchair available to borrow.

This information is for platform(s) 1-4.

The platform(s) accessed by steps only is/are 1-4.

There are steps to access this area/service.

The steps are located within the tunnel at the left of the building.

There are 15+ steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.