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Disabled Access Guide for The Royal Wells Hotel
Mount Ephraim
Tunbridge Wells
Kent
TN4 8BE
Tel: 01892 511188
Fax: 01892 511908
Email: royalwells@shepherd-neame.co.uk
Web: http://www.royalwells.co.uk
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Introduction
Location
The venue is situated within the centre of the town.
This venue is situated in Tunbridge Wells.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Tunbridge Wells.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is free for all users.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 0 designated parking bay(s) within the car park.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is block paving.
There is a dropped kerb/non stepped access from the car park to the venue.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building, in the car park.
There is not level access to the service.
The bell is not in a suitable position to allow wheelchair users to gain access.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 104cm (3ft 4in) wide.
There is a second set of doors.
The doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 132cm (4ft 3in) wide.
Level Change (Main Entrance)
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 1 steps to the area/service.
The steps are not clearly marked.
The steps are medium.
The steps do not have handrails.
Outside Access (Conference Room Entrance)
This information is for the entrance located at the rear of the hotel.
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 140cm (4ft 7in) wide.
This entrance gives level access to the conference room.
There is stepped access between the conference room and the rest of the hotel.
Outside Access (Brasserie Entrance)
This information is for the entrance located at the front of the restaurant.
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 150cm (4ft 11in) wide.
There is a second set of doors.
The doors open towards you (pull).
The doors are single width.
The doors are heavy.
The door opening is 69cm (2ft 3in) wide.
There is a 3cm threshold at this entrance.
The surface in front of the entrance is uneven in places.
Reception
The reception desk is 6m (19ft 8in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are medium.
There is not a hearing assistance system.
Inside Access
There is not level access to the service.
This venue does play background music.
Music is played in the bar and restaurant.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
Level Change (Inside Access - Lift and Toilets)
There is a ramp or slope to access this area/service.
The ramp or slope is located over the step.
The ramp or slope is moderate.
The ramp or slope is portable.
Please contact hotel reception.
The width of the ramp or slope is 70cm (2ft 3in).
There are steps to access this area/service.
The steps are located at the rear of the hotel lobby.
There are 1 steps to the area/service.
The lighting levels at the steps are medium.
The steps are not clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
The ramp is used to overcome the step.
Level Change (Ground Floor Conference Room)
There are steps to access this area/service.
The steps are located leading down into the room.
There are 8 steps to the area/service.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
This level change can be avoided by accessing the conference room from outside.
Other Floors
The floors which are accessible by stairs are G-1-2-3.
There are 15+ steps between floors.
The lighting level is medium.
The steps are not clearly marked.
The steps are deep.
The steps do not have handrails.
There is a landing.
Lift
There is a lift for public use.
The lift is located 17.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-3.
The lift is 12m (13yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.1m x 1.4m (3ft 7in x 4ft 7in).
The clear door width is 76cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are not within reach for a wheelchair user.
The controls are 110cm to 135cm in height.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does not have tactile markings.
Rooms
The Tourist Board rating is 3.
There are 23 room(s) in total.
There are 0 standard ground floor rooms.
There are 23 standard rooms on other floors.
Accessible Rooms
There are no accessible ensuite facilities
Auxiliary Aids - general
None of the hotel rooms have auxiliary aids for people with sensory impairments.
The hotel does not provide other auxiliary aids for people with mobility impairments.
Assistance dogs are welcomed to stay with guests in rooms.
Standard Rooms
Ground Floor Standard Rooms
There are not standard rooms on the ground floor.
Standard Rooms on Other Floors
There are standard rooms on other floors.
The other floors can be accessed by lift.
There is level access to standard rooms on other floors.
Adjoining rooms are available.
Restaurant / Bar (Bar)
The following information is for the bar.
Once inside, there is level access to the service.
Food is available from the bar.
Full table service is available.
There is ample room for a wheelchair user to manoeuvre.
No tables are permanently fixed.
No chairs are permanently fixed.
No chairs have armrests.
The nearest table is 5m (16ft 4in) from the main entrance.
The distance between the floor and the lowest dining table is 67cm (2ft 2in).
The distance between the floor and the highest dining table is 67cm (2ft 2in).
Menus are hand held.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is traditional meals.
Restaurant / Bar (Brasserie)
The following information is for the restaurant.
Once inside, there is level access to the service.
Full table service is available.
Some tables are permanently fixed.
Some chairs are permanently fixed.
No chairs have armrests.
The nearest table is 1m (3ft 3in) from the restaurant entrance.
The distance between the floor and the lowest dining table is 74cm (2ft 5in).
The distance between the floor and the highest dining table is 75cm (2ft 5in).
Menus are hand held.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is traditional meals.
Level Change (Brasserie)
There are steps to access this area/service.
The steps are located leading down to the brasserie from the bar.
There are 3 steps to the area/service.
The lighting levels at the steps are bright.
The steps are not clearly marked.
The steps are medium.
The steps do not have handrails.
This level change can be avoided by accessing the brasserie from outside.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 13m (14yd) from the main entrance.
The accessible toilet is located to the rear of the hotel lobby.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a sliding bolt.
The width of the accessible toilet door is 78cm (2ft 6in).
The door is heavy.
The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 10in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on both sides.
The lateral transfer space is 69cm (2ft 3in).
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the accessible toilet.
There are not mirrors in the accessible toilet.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is not a hand dryer.
There is not a towel dispenser.
There is not a toilet roll holder.
There is not a sink.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is poor.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located in the adapted toilet.
The height of the baby change table once extended is 96cm (3ft 1in).
Inside the venue, there is not level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located to the rear of the hotel lobby.
The female and male toilets are 17m (18yd) from the main entrance.
Inside the venue, there is not level access to the female and male toilet.
Lighting levels are bright.
The photographs show the standard male toilet.
Additional Information
Staff do not receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are not Text Relay aware.
Plastic cups are not available.
Plastic cutlery is not available.
Drinking straws are available on request.
Children are welcomed at the venue.
