Disabled Access Guide for Rochester Lodge

The venue is situated outside the centre of the town.

This venue is situated in Bromley.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Bromley North.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is free for all users.

The car park is at the front of the venue.

The car park type is open air/surface.

There are 0 designated parking bay(s) within the car park.

The route from the car park to the entrance is accessible to a wheelchair user unaided.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the venue.

There is not level access to the service.

The bell is not in a suitable position to allow wheelchair users to gain access.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 76cm (2ft 5in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope bypasses the steps.

The ramp or slope is easy.

The ramp or slope is portable.

Please contact a member of staff.

The width of the ramp or slope is 102cm (3ft 4in).

There are steps to access this area/service.

The steps are located leading to the entrance.

There are 2 steps to the area/service.

The steps are not clearly marked.

The steps do not have handrails.

The first step is medium height and the second step is shallow.

The desk is 3m (9ft 10in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

The desk is generally staffed.

Lighting levels are medium.

There is not a hearing assistance system.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is not level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers can charge scooters or wheelchairs at the venue.

The type of flooring in walkways and corridors is wood.

There is a waiting room / area.

The waiting room / area is 6m (19ft 8in) from the main entrance.

There is level access into the waiting room / area.

There are doors into the waiting room / area.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 75cm (2ft 5in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No tables are permanently fixed.

All chairs have armrests.

Announcements are in person.

Lighting levels are bright.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is a children's play area.

There are 4 consultation / treatment rooms available.

The room surveyed was Green Room.

The consultation / treatment room is 6m (19ft 8in) from the main entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 75cm (2ft 5in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is adjustable.

No chairs have armrests.

All chairs are permanently fixed.

All tables are permanently fixed.

A hoist is not available.

Lighting levels are medium.

The floors which are accessible by stairs are G-1.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on both sides.

There is a landing.

The services on the floors which are not accessible are additional consultation rooms.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located on the ground floor, to the rear of the venue.

The unisex toilets are 8m (26ft 2in) from the main entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are medium.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are not Text Relay aware.

Plastic cups are available.

Drinking straws are not available on request.

There is a soft play area for children.