Disabled Access Guide for Rheumatology Department

The Rheumatology Department is located on level 2 of the Outpatients Wing.

The Rheumatology Department contains Phlebotomy, Dietics and Podiatry.

There is a hopper shuttle bus which runs between Ashford and St Peters hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors.

Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.

The venue is situated outside the centre of the town.

This venue is situated in Chertsey.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Chertsey.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 25 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.8m x 4.8m (12ft 5in x 15ft 8in).

The nearest designated bay is 2m (6ft 6in) from the Level 1 entrance.

The furthest designated bay is 20m (22yd) from the Level 1 entrance.

The route from the car park to the entrance is accessible to a wheelchair user unaided.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 140cm (4ft 7in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 140cm (4ft 7in) wide.

This information is for the entrance located on level 2 of the Outpatients Wing.

There is level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are permanently held open.

The door opening is 170cm (5ft 6in) wide.

The desk is 5m (16ft 4in) from the unit entrance.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is a waiting room / area.

The waiting room / area is 1m (3ft 3in) from the entrance.

There is level access into the waiting room / area.

There are not doors into the waiting room / area.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

No chairs are permanently fixed.

No tables are permanently fixed.

Announcements are in person.

Information in other languages and formats is available on request.

Lighting levels are bright.

The room does not have background music playing.

There is no television.

There is space for an assistance dog to rest.

There are no vending machines.

There is no children's play area.

There is level access once inside the venue.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is carpet and vinyl.

There are 7 consultation / treatment rooms available.

The room surveyed was Phlebotomy.

The consultation / treatment room is 10m (11yd) from the entrance.

There is level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open away from you (push).

The doors are single width.

The doors are light.

The door opening is 80cm (2ft 7in) wide.

There is room for a wheelchair user to manoeuvre.

There is not a bed/couch.

There is a chair.

The chair is adjustable.

All chairs have armrests.

No chairs are permanently fixed.

No tables are permanently fixed.

A hoist is available.

The hoist is manual.

A sling is available.

The sling is attached by loop.

Lighting levels are bright.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

The nearest adapted toilet is located in the Physiotherapy Department.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located at the rear of the department.

The female and male toilets are 13m (14yd) from the unit entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.