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Disabled Access Guide for Rapid Access Centre
Ashford Hospital
London Road
Ashford
Middlesex
TW15 3AA
Tel: 01784 884500
Fax: 01784 884554
Web: http://www.ashfordstpeters.nhs.uk
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Introduction
Services/facilities within the building include 3 consultation rooms, a physiotherapy room and doctors offices.
The Rapid Access Centre is located on the ground floor of the Ward Block.
There is a hopper shuttle bus which runs between Ashford and St Peter's hospital sites Monday - Friday, and is freely available to all staff, patients and visitors.
Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to limited capacity and no secure storage available.
Location
The venue is situated outside the centre of the town.
This venue is situated in Ashford.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Ashford.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 13 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.8m x 5m (12ft 5in x 16ft 4in).
The nearest designated bay is 16m (17yd) from the main entrance.
The furthest designated bay is 45m (49yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
The car park is pay and display.
Outside Access (Hospital - Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 186cm (6ft 1in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 186cm (6ft 1in) wide.
Level Change (Hospital - Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
Outside Access (Centre Entrance)
This information is for the entrance located on the ground floor corridor.
There is level access to the service.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 156cm (5ft 1in) wide.
Reception
The desk is 1m (3ft 3in) from the clinic entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are bright.
There is not a hearing assistance system.
| Day | Opening Times |
|---|---|
| Monday | 09:30 - 15:00 |
| Tuesday | 09:30 - 15:00 |
| Wednesday | 09:30 - 15:00 |
| Thursday | 09:30 - 15:00 |
| Friday | 09:30 - 15:00 |
| Saturday | Closed |
| Sunday | Closed |
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 10m (11yd) from the ground ward.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
Announcements are audible.
Announcements are in person.
Information in other languages and formats is available on request.
Lighting levels are bright.
The room does not have background music playing.
There is a television.
The television does not have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Customers can charge scooters or wheelchairs at the venue.
Consultation / Treatment Room (Nurses Room)
There are 4 consultation / treatment rooms available.
The room surveyed was 1.
The consultation / treatment room is 4m (13ft 1in) from the ground floor ward entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 74cm (2ft 5in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is not a chair.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are bright.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Consultation / Treatment Room (Physiotherapy Room)
There are 4 consultation / treatment rooms available.
The room surveyed was 4.
The consultation / treatment room is 8m (26ft 2in) from the ground floor ward entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 78cm (2ft 6in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is not a chair.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is not available.
A sling is not available.
Lighting levels are bright.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Adapted Toilet (Male)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 7m (22ft 11in) from the clinic entrance.
The adapted toilet is located on the right as you enter.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is not a unisex toilet.
This is the male toilet.
A key is not required for the adapted toilet.
The door opens inwards and outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 82cm (2ft 8in).
The door is light.
The dimensions of the adapted toilet are 220cm x 180cm (7ft 2in x 5ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 86cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is twist/turn.
There is not a mixer tap.
There is not a functional emergency alarm available.
It is tied up and out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are not available.
There is not a shelf within the adapted toilet.
There are not mirrors in the adapted toilet.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 107cm (3ft 6in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 77cm (2ft 6in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Adapted Toilet (Female)
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 15m (16yd) from the clinic entrance.
The adapted toilet is located to the rear of the clinic in the waiting room.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is not a unisex toilet.
This is the female toilet.
A key is not required for the adapted toilet.
The door opens inwards and outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 81cm (2ft 7in).
The door is heavy.
The dimensions of the adapted toilet are 205cm x 225cm (6ft 8in x 7ft 4in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 164cm (5ft 4in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the left.
There is not a shelf within the adapted toilet.
There are not mirrors in the adapted toilet.
The height of the toilet seat above floor level is 44cm (1ft 5in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 104cm (3ft 4in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
