You are on Introduction. Skip to the next section.

Introduction

• There are 5 levels within the building.
• The changing rooms are located on levels 1 & 2.
• The Function Room is located on level 3.
• The Bar and balcony is located on level 4.
• There are offices located on level 5.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 15:00 - 18:00.
• Monday 10:00 - 14:00.
• Tuesday 15:00 - 18:00.
• Tuesday 10:00 - 14:00.
• Wednesday 10:00 - 14:00.
• Wednesday 15:00 - 18:00.
• Thursday 10:00 - 14:00.
• Thursday 15:00 - 18:00.
• Friday 10:00 - 14:00.
• Friday 15:00 - 18:00.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Chiswick.
• The nearest mainline station is Chiswick.
• The nearest underground station is Kew Gardens.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There are 3 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
• The nearest designated bay is 60m (66yd) from the main entrance.
• The furthest designated bay is 70m (77yd) from the main entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are single width.
• The door opening is 78cm (2ft 7in) wide.

Collapse all Expand all

• Comments View
  • This entrance opens into Level 2 of the building.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• The width of the ramp or slope is 100cm (3ft 3in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of the entrance.
• There is / are 3 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.

Collapse all Expand all

• Comments View
  • The ramp is used to bypass the steps.

You are on Reception. Skip to the next section.

Reception

• The desk is 1m (3ft 3in) from the main entrance.
• There is level access to reception from the entrance.
• The lighting levels are bright.
• The reception desk is high (110cm+).
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• The lighting levels are varied.
• Motorised scooters are welcomed in public parts of the venue.

You are on Other Floors. Skip to the next section.

Other Floors

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are 2-3-4-5.
  • The lighting levels are bright.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Comments View
  • There are 9 steps between level 1-2 & 2-3.
  • There are 12 steps between level 3-4.
  • The basement level is labelled as 1.
  • The ground level is labelled as 2.
  • The lower mezzanine level is labelled as 3.
  • The 1st floor is labelled as 4.
  • The 2nd floor is labelled as 5.

You are on Lift. Skip to the next section.

Lift

• There is not a lift for public use.
• The lift is located inside the entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1-5.
• The lift is 1m (3ft 3in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The controls for the lift are within 120cm from the floor.
• The lighting level in the lift is bright.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the bar.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• All chairs have armrests.
• The nearest table is 18m (19yd 2ft) from the lift.
• The distance between the floor and the lowest table is 73cm (2ft 5in).
• The distance between the floor and the highest table is 104cm (3ft 5in).
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.

Collapse all Expand all

• Comments View
  • There are also small coffee tables available.

You are on Level Change (Balcony). Skip to the next section.

Level Change (Balcony)

• There is a ramp or slope to access this service.
• The ramp/slope does bypass the step(s).
• The ramp or slope is located leading to the balcony from the bar area.
• The ramp or slope is portable.
• There is a level landing at the top of the ramp.
• Please contact a member of staff.
• The ramp does not have handrails.
• The width of the ramp or slope is 80cm (2ft 7in).
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading to the balcony.
• There is / are 1 step(s) to the area / service.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.

You are on Accessible Toilet (Level 2). Skip to the next section.

Accessible Toilet (Level 2)

• There are accessible toilets within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 9m (9yd 2ft) from the main entrance.
  • The accessible toilet is located on the level 2 off the main corridor.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the reception counter.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 290cm x 340cm (9ft 6in x 11ft 2in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • The accessible toilet also contains a shower.
  • At the time of survey the internal handle was broken meaning the door could not be closed without being locked inside.
  • The replacement handle was being procured at time of survey.

You are on Accessible Changing Room. Skip to the next section.

Accessible Changing Room

• There are accessible changing rooms available.
• The accessible changing rooms are located in the main corridor.
• The accessible changing room is 9m (9yd 2ft) from the main entrance.
• The dimensions of the accessible changing room are 290cm x 340cm (9ft 6in x 11ft 2in).
• The facilities available in the accessible changing room are a wheel in shower and handrails.
• Other fixtures/facilities available include; an accessible toilet.
• There is level access to the changing room.

Collapse all Expand all

• Comments View
  • At the time of survey the internal handle was broken meaning the door could not be closed without being locked inside.
  • The replacement handle was being procured at time of survey.

You are on Accessible Shower. Skip to the next section.

Accessible Shower

• Accessible shower facilities are available.
• The showers are located in the adapted changing room.
• The facilities available in the accessible shower are an adjustable shower head and a flip down seat.
• The height of the seat is 48cm (1ft 7in).
• There is level access to the services from the shower facilities.

Collapse all Expand all

• Comments View
  • At the time of survey the internal handle was broken meaning the the door could not be closed without the individual being locked inside. The replacement handle was being procured at time of survey.

You are on Accessible Toilet (Level 4). Skip to the next section.

Accessible Toilet (Level 4)

• There are accessible toilets within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 11m (12yd 1in) from the lift.
  • The accessible toilet is located in the main corridor on level 4.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from the reception counter.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 168cm x 240cm (5ft 6in x 7ft 10in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 126cm (4ft 2in).
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the grab rails and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Changing Room (Level 2). Skip to the next section.

Standard Changing Room (Level 2)

• The standard changing rooms are located to your left on entrance.
• The standard changing room is 18m (19yd 2ft) from the main entrance.
• The standard changing room is 16m (17yd 1ft) from the reception desk.
• There is level access to the standard changing rooms.

Collapse all Expand all

• Comments View
  • There are shower facilities in this changing room accessed via a medium step.
  • This changing room is provisionally male with a female changing area further up and to the left of the venue. Depending on the needs of the event being hosted, this can be changed.

You are on Standard Changing Room (Level 1). Skip to the next section.

Standard Changing Room (Level 1)

• There are standard changing rooms available.
• The standard changing rooms are located on level 1.
• The standard changing room is 10m (10yd 2ft) from the lift.
• There is not level access to the standard changing rooms.

Collapse all Expand all

• Comments View
  • The changing rooms contain standard showers.

You are on Level Change (Changing Rooms Level 1). Skip to the next section.

Level Change (Changing Rooms Level 1)

• There is a / are step(s) to access this area / service.
• The step(s) is / are located at the entrance to the changing rooms.
• There is / are 1 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The step(s) is/are not clearly marked.
• The step(s) is / are deep.
• The steps do not have handrails.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located on the fourth floor.
  • The female toilets are 11m (12yd 1in) from the lift.
  • Inside the venue, there is level access to the female toilet.
  • This is by lift.
  • Lighting levels are bright.
• Access to Standard Male Toilet(s) View
  • The male toilets are located on the second floor.
  • The male toilets are 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet.
  • Lighting levels are bright.
• Comments View
  • There are additional female only toilets in the womens changing area to the left of the building on level 2.
  • There are alternative standard male toilets available on the fourth floor.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are Text Relay aware.