Disabled Access Guide for Queen′s Park Station

The venue is situated outside the centre of the town or city.

This venue is situated in Queens Park.

The venue is on a road with a steep gradient.

This venue does not have its own car park.

On street marked Blue Badge bays are not available.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 145cm (4ft 9in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

The width of the ramp or slope is 150cm (4ft 11in).

The reception desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is low.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There are 4 platform(s) at this station.

There is an office to obtain help.

This office is located adjacent to the entrance.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

There are 6 platforms in total at this station.

Platform 5 and 6 are used for fast trains which stop only in an emergency or when other platforms are not in use.

The station is staffed Monday - Saturday 05:25 - 01:01 & Sunday 06:45 - 00:50.

There is no level access to the platform(s).

There are 15+ steps to the service.

The steps are well lit.

The steps are deep.

The steps have handrails.

The steps have handrails on on both sides going up.

The steps are clearly marked.

There is not an adapted toilet.

Staff do receive disability awareness / equality training.

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.