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Disabled Access Guide for Queen Elizabeth Country Park Visitor Centre
Gravel Hill
Horndean
Hampshire
PO8 0QE
Tel: 02392 595 040
Fax: 02392 592 409
Email: qecp.enquiries@hants.gov.uk
Web: http://www.hants.gov.uk/qecp
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Introduction
Related link Queen Elizabeth Country Park.
Opening times are as follows:-
10:00 - 16:30 from 8th January to 28th February.
10:00 - 17:30 from 1st March to 31st October.
10:00 - 16:30 from 1st November to 23rd December.
10:00 - 16:30 from 26th December to 2nd January.
The Lime Cafe is open from 09:00 on these dates.
Location
The venue is situated outside the centre of the town.
This venue is situated in Horndean.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Petersfield.
There is not a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 3 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 2.4m x 4.85m (7ft 10in x 15ft 10in).
The nearest designated bay is 19m (21yd) from the main entrance.
The furthest designated bay is 23m (25yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does not have tactile paving.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 175cm (5ft 8in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Reception
The reception desk is 9m (29ft 6in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are medium.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
Inside Access
There is level access to the service.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Theatre / Opera House
There are designated spaces for wheelchair users.
Designated seating is located at the front of the theatre.
Wheelchairs are left with the patron.
A companion may sit with you.
Companions sit next to the patron.
It is 10m (11yd) from the designated seating area to the nearest adapted toilet.
This venue does provide audio described performances.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
A deposit is not required for the hearing system.
The rows suitable for hearing loops are all rows.
There is a wheelchair to borrow.
To borrow the wheelchair please contact a member of staff.
Assistance dogs are allowed in the auditorium.
Outside Access (Lime Cafe Entrance)
This information is for the entrance located at the rear of the visitor centre.
There is not level access to the service.
The main doors open towards you (pull).
The doors are single width.
The doors are light.
The door opening is 84cm (2ft 9in) wide.
Level Change (Lime Cafe Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading from the visitor centre to the entrance.
The ramp or slope is moderate.
The ramp or slope is permanent.
Restaurant / Bar (Lime Cafe)
The following information is for the cafe.
Once inside, there is level access to the service.
Full table service is not available.
Food or drinks are ordered from the service counter.
Food or drinks can be brought to the table.
There is not a lowered section at the service counter.
There is ample room for a wheelchair user to manoeuvre.
The distance between the floor and the lowest dining table is 71cm (2ft 3in).
The distance between the floor and the highest dining table is 82cm (2ft 8in).
Menus are hand held.
Menus are not available in Braille.
Menus are not available in large print.
Picture menus are not available.
Menus are not clearly written.
Menus are presented in contrasting colours.
The type of food served here is hot and cold meals and snacks.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The accessible toilet is 15m (16yd) from the main entrance.
The accessible toilet is located in the courtyard at the rear of the visitor centre.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 72cm (2ft 4in).
The door is light.
The dimensions of the accessible toilet are 180cm x 155cm (5ft 10in x 5ft 1in).
Floor manoeuvring space is not clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 76cm (2ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Level Change (Adapted Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the facility from the visitor centre.
The ramp or slope is moderate.
The ramp or slope is permanent.
The width of the ramp or slope is 99cm (3ft 2in).
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on the right after you enter.
Inside the venue, there is level access to the female toilet.
Lighting levels are medium.
Access to Standard Male Toilets
The male toilets are located on the right after you enter.
The male toilets are 5m (16ft 4in) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are medium.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
