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Disabled Access Guide for Princesshay Exeter
Catherine Street
Exeter
Devon
EX1 1QA
Tel: 01392 459838
Fax: 01392 459837
Email: princesshay@landsecurities.com
Web: http://www.princesshay.com
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Introduction (Princeshay Exeter)
Princeshay is set in an outdoor shopping development.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:30 - 18:00 |
| Tuesday | 09:30 - 18:00 |
| Wednesday | 09:30 - 18:00 |
| Thursday | 09:30 - 18:00 |
| Friday | 09:30 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 10:30 - 16:30 |
Location
The venue is situated within the centre of the city.
This venue is situated in Exeter.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Exeter Central.
There is a bus stop within 150m (164yds) of the venue.
Parking (Princesshay)
This venue does have its own car park.
Parking is not free for all users.
The car park is located off Southernhay East.
The car park type is multi-storey.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 12 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.6m x 3.9m (11ft 9in x 12ft 9in).
The nearest designated bay is 2m (6ft 6in) from the lift leading to Shopmobility.
The furthest designated bay is 15m (16yd) from the lift leading to Shopmobility.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does have a height restriction barrier.
The maximum height is 1.98m (6ft 5in).
Parking is only free for Blue Badge holders using Shopmobility services.
The designated parking is located on level 3 of the car park.
Other Floors (The Car Park)
The floors which are accessible by stairs are G to 7.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift (The Car Park - Odd Floor Numbers)
There is a lift for public use.
The lift is located within the entrance leading to Princesshay Lane.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-3-5-7.
The lift is 2m (6ft 6in) from the car park entrance (Princesshay Lane).
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.2m x 1.3m (3ft 11in x 4ft 3in).
The clear door width is 85cm.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
Lift (The Car Park - Even Floor Numbers)
There is a lift for public use.
The lift is located within the entrance leading to Princesshay Lane.
The lift is a standard lift.
The floors which are accessible by this lift are G-2-4-6.
The lift is 6m (19ft 8in) from the car park entrance (Princesshay Lane).
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.2m x 1.3m (3ft 11in x 4ft 3in).
The clear door width is 85cm.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
Outside Access (To the Car Park - Princesshay Lane)
This information is for the entrance located on Princesshay Lane.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 160cm (5ft 2in) wide.
Outside Access (To the Car Park - Southernhay East)
This information is for the entrance located on Southernhay East.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 170cm (5ft 6in) wide.
Outside Access (Princesshay Lane)
This information is for the entrance located off Paris Street.
There is level access to the service.
The main doors open (no doors).
Outside Access (Bampfylde Lane)
This information is for the entrance located off High Street.
There is not level access to the service.
The main doors open (no doors).
There are also entrances with level access and no doors off High Street leading into Bedford Street and Eastgate.
Level Change (Bampfylde Lane)
There is a ramp or slope to access this area/service.
The ramp or slope is located inside the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
Outside Access (Martins Lane)
This information is for the entrance located off Cathedral Yard.
There is level access to the service.
The main doors open (no doors).
Outside Access (Stephen Street)
This information is for the entrance located off High Street.
There is level access to the service.
The main doors open (no doors).
Outside Access (Blue Boy Square)
This information is for the entrance located off Southernhay East.
There is level access to the service.
The main doors open (no doors).
Inside Access
There is level access to the service.
Motorised scooters are allowed in public parts of the venue.
Customers cannot charge scooters or wheelchairs at the venue.
Accessible Toilet (Princesshay)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 29m (32yd) from the Stephen Street entrance.
The accessible toilet is located to the left as you enter the shopping centre via the Stephen Street entrance.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is required for the accessible toilet.
The key is a radar key.
The key can be obtained from a member of security.
The door opens outwards.
The door is locked by a locking handle.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the accessible toilet are 160cm x 205cm (5ft 2in x 6ft 8in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 85cm (2ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
It is out of reach (higher than 10cm (4in) from floor).
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is within 120cm (3ft 11in) from floor level.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is poor.
The contrast between the drop down rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Changing Places
Location and access
The facility is located in St Stephen's House.
The facility is 7m (22ft 11in) from the main entrance.
There is level access to the facility.
Dimensions and features
The dimensions of the facility are 330cm x 335cm (10ft 9in x 10ft 11in).
The facility changing bench height is adjustable.
The facility changing bench is wall mounted.
The length of the bench is 180cm (5ft 10in).
The facility hoist is powered overhead.
The overhead hoist covers all areas in the cubicle.
The sling is attached to the hoist by hook and loop.
The facility toilet is corner.
The transfer space on the right as you face the toilet is 200cm (6ft 6in).
Wall mounted rails are not available.
Drop down rails are provided.
As you face the toilet the drop down rails are on the left.
The type of sink is fixed.
Wall mounted hand rails are available at the sink.
As you face the sink rails are available on both sides.
Disposal facilities are available.
A privacy screen is not available.
Wide tear off paper roll is not available.
The facility does not have a non slip floor.
A functioning emergency alarm is not available.
It is tied up and out of reach (higher than 10cm (4in) from floor)
There is an intercom entry system to this facility.
There is a baby change unit within this facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located on Catherine Square.
The female and male toilets are 28m (30yd) from the Stephen Street Entrance.
Inside the venue, there is not level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located on Catherine Square.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is not level access to the baby change facility.
There is a 20p charge for access to the standard toilets, via a turnstile barrier.
Shopmobility (Paris Street)
Route maps are available.
Manual wheelchairs are available.
Powered wheelchairs are available.
Powered scooters are available.
Equipment does not have to be booked in advance.
There is a hire charge.
Escorts are not normally available to assist around Town / City.
Trained escorts are not available for people with a visual impairment.
Trained escorts are not available for people with a hearing impairment.
Shopmobility can also be accessed from the ground floor of the car park.
| Day | Opening Times |
|---|---|
| Monday | 09:30 - 16:30 |
| Tuesday | 09:30 - 16:30 |
| Wednesday | 09:30 - 16:30 |
| Thursday | 09:30 - 16:30 |
| Friday | 09:30 - 16:30 |
| Saturday | 10:00 - 16:00 |
| Sunday | Closed |
The opening times shown are for Shopmobility.
Parking (Shopmobility)
There is a designated drop off point.
The drop off point is located on Paris Street.
There is a dropped kerb from the drop off point.
There is not tactile paving on the dropped kerb.
Outside Access (Shopmobility from Paris Street)
This information is for the entrance located on Paris Street.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 170cm (5ft 6in) wide.
Outside Access (Shopmobility from Multi Storey)
This information is for the entrance located in the multi storey car park.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 170cm (5ft 6in) wide.
Lift (The Car Park - Shopmobility)
There is a lift for public use.
The lift is located within the entrance leading to Southernhay East.
The lift is a standard lift.
The floors which are accessible by this lift are G-3-5.
The lift is 2m (6ft 6in) from the Car Park Entrance (Southernhay East).
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.6m x 1.8m (5ft 2in x 5ft 10in).
The clear door width is 110cm.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
This lift is used for access between the designated parking and the Shopmobility.
Reception (Shopmobility)
The reception desk is 2m (6ft 6in) from the Paris Street Entrance.
There is level access to reception from the entrance.
The reception desk is low.
Lighting levels are bright.
There is not a hearing assistance system.
Accessible Toilet (Shopmobility)
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 5m (16ft 4in) from the Paris Street enrance.
The accessible toilet is located at the rear of the office.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 95cm (3ft 1in).
The door is light.
The dimensions of the accessible toilet are 160cm x 230cm (5ft 2in x 7ft 6in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
The lateral transfer space is 90cm (2ft 11in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
There are 2 identical toilets available.
One has lateral transfer to the left and the other to the right.
Additional Information
Staff do not receive disability awareness / equality training.
Documents are available in Braille.
Documents are not available in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
Children are welcomed at the venue.
This venue is not part of a local or national disability initiative.
Braille maps are available from Visitor Information and tickets.
