Disabled Access Guide for Plymouth Station

The venue is situated within the centre of the city.

This venue is situated in Plymouth.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 3 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 4m x 4.3m (13ft 1in x 14ft 1in).

The nearest designated bay is 25m (27yd) from the main entrance.

The furthest designated bay is 30m (33yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is multi-storey.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 5 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 6.7m x 3m (21ft 11in x 9ft 10in).

The nearest designated bay is 30m (33yd) from the main entrance.

The furthest designated bay is 50m (55yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does not have tactile paving.

The patron does have to cross a road.

The road is not generally busy.

The car park does have a height restriction barrier.

The maximum height is 2m (6ft 6in).

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 130cm (4ft 3in) wide.

The reception desk is 8m (26ft 2in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are varied.

Motorised scooters are allowed in some parts of the venue.

The scooter can be used in all public areas of the station.

The scooter cannot be used on the trains if it is too large in size.

Customers cannot charge scooters or wheelchairs at the venue.

There are 6 platform(s) at this station.

The station is staffed.

There are generally 10 member(s) of staff on duty.

There is an office to obtain help.

This office is located in the Welcome Lounge on platform 4.

The office to obtain help is 90m (98yd) from the main entrance.

There is a ticket office.

The ticket office is located immediately beyond the main entrance, to the left.

The ticket office is 8m (26ft 2in) from the main entrance.

The train companies operating from within this station are First Great Western.

There is a taxi rank.

The taxi rank is located directly outside the main entrance.

The taxi rank is 5m (16ft 4in) from the main entrance.

Shops and services within the station include WHSmith, 2 Pumpkin Café Shops and a Spar.

All key concourse shops and services have level access.

Announcements on platforms are both audio and visual.

Wider ticket barriers are available to access platforms.

Adapted toilets are located on the platform(s).

Adapted toilets are located on platform(s) 4.

Adapted toilets are not located on the main station concourse.

There is a wheelchair available to borrow.

To borrow a wheelchair please ask at the Welcome Lounge.

This information is for platform(s) 3-8.

The platform(s) which has/have level access is/are 3-8.

The platform(s) accessed by lift is/are 5-8.

The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 3-8.

There is no platform 1 or 2.

There are steps to access this area/service.

The steps are located leading to and from the underpass.

There are 15+ steps to the area/service.

The lighting levels at the steps are bright.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There is a standard and/or platform lift to access this area/service.

The following information is for the cafe.

Full table service is not available.

Food or drinks are ordered from the service counter.

Food or drinks can be brought to the table.

There is not a lowered section at the service counter.

There is ample room for a wheelchair user to manoeuvre.

No tables are permanently fixed.

No chairs are permanently fixed.

No chairs have armrests.

The nearest table is 4m (13ft 1in) from the cafe entrance.

The distance between the floor and the lowest dining table is 73cm (2ft 4in) cm.

Menus are wall only.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is hot and cold snacks.

The lift is located between platforms 3 and 4.

The lift is a standard lift.

The floors which are accessible by this lift are platforms 3 and 4 from the underpass.

The lift is 65m (71yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.65m x 3.2m (5ft 4in x 10ft 5in).

The clear door width is 150cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does not have a visual floor indicator.

The lift does not have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is low.

The lift does have Braille markings.

The lift does have tactile markings.

Identical lifts are available to give access to platforms 5 to 8 from the underpass.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on Platform 4.

The female and male toilets are 110m (120yd) from the main entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are located within the venue.

The baby change facilities are located in a separate room on Platform 4.

Inside the venue, there is level access to the baby change facility.

It was not possible to access the baby changing facility at the time of research.

The photograph shows the standard male toilet.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Plastic cups are available.

Plastic cutlery is available.

Drinking straws are available on request.

Children are welcomed at the venue.