Disabled Access Guide for Plymouth Mayflower Visitor Centre

Related link Plymouth Tourist Information Centre.

The venue is situated within the centre of the city.

This venue is situated in Plymouth.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is not a car park for public use within 200m (approx).

The car park is located in Quay Road.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are available.

Standard marked parking bays are located in Southside Street.

There is not a designated drop off point.

The photograph shows the on street parking.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 136cm (4ft 5in) wide.

There are steps to access this area/service.

The steps are located in the doorway.

There are 1 steps to the area/service.

The steps are clearly marked.

The steps are shallow.

The reception desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

Lighting levels are bright.

There is not a hearing assistance system.

There is level access to the service.

This venue does play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

The floors which are accessible by stairs are G-1-2-3.

There are 15+ steps between floors.

The lighting level is bright.

The steps are clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is a landing.

There is a lift for public use.

The lift is located to the left as you enter.

The lift is a standard lift.

The floors which are accessible by this lift are G-1-2-3.

The lift is 4m (13ft 1in) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.3m x 1.7m (4ft 3in x 5ft 6in).

The clear door width is 80cm.

There are not separate entry and exit doors in the lift.

There is a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does have Braille markings.

The lift does have tactile markings.

Exhibits can not be audio described.

Tactile signage for exhibits is not available.

Braille signage for exhibits is not available.

The availability of tactile signage depends on the exhibition.

Touch tours are not available.

The availability of touch tours does not depend on the exhibition.

Video tours are available.

There is not a hearing assistance system.

Concessions are available.

There is not a wheelchair to borrow.

There are no adapted toilets within this venue designated for public use.

The nearest adapted and standard toilets are situated in a WC block opposite the building.

RADAR keys can be purchased from reception.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do not receive disability awareness training.

Documents are not available in Braille.

Documents are not available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.

Children are welcomed at the venue.