Disabled Access Guide for Pitcher and Piano

The venue is situated within the centre of the town.

This venue is situated in Tunbridge Wells.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Tunbridge Wells.

There is a bus stop within 150m (164yds) of the venue.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The car park is located in Mount Pleasant.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

The photograph shows the street outside the building.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 130cm (4ft 3in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 136cm (4ft 5in) wide.

This entrance gives access to the upper ground floor.

There is a ramp or slope to access this area/service.

The ramp or slope is located on the paved surface in front of the steps.

The ramp or slope is easy.

The ramp or slope is permanent.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 8 steps to the area/service.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

This information is for the entrance located at the side of the building.

There is not level access to the service.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 105cm (3ft 5in) wide.

This entrance gives level access to the bar on the lower ground floor.

There is a ramp or slope to access this area/service.

The ramp or slope is located on the path leading to the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is level access to the service.

This venue does play background music.

Music is played throughout the building.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

There is level access to the lower ground floor bar and a seating area only.

There are 2 medium, clearly marked steps, without handrails, for access to a raised seating area on the lower ground floor.

The upper ground floor is accessed via steps only.

The floors which are accessible by stairs are LG-UG.

There are 15+ steps between floors.

The lighting level is medium.

The steps are not clearly marked.

The steps are medium height.

The steps do have handrails.

The steps have a handrail on the left side going up.

There is not a landing.

The services on the floors which are not accessible are an additional bar and seating areas.

The following information is for the bar.

The bar does serve food.

Full table service is available.

Some tables are permanently fixed.

Some chairs are permanently fixed.

No chairs have armrests.

The nearest table is 18m (20yd) from the accessible entrance.

The distance between the floor and the lowest dining table is 52cm (1ft 8in).

The distance between the floor and the highest dining table is 73cm (2ft 4in).

There is ample room for a wheelchair user to manoeuvre.

Menus are available hand held.

Menus are not available in Braille.

Menus are not available in large print.

Picture menus are not available.

Menus are clearly written.

Menus are presented in contrasting colours.

The type of food served here is modern bar meals.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on the lower ground floor.

The female and male toilets are 4m (13ft 1in) from the accessible entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are bright.

Baby Change Facilities

Baby change facilities are not located within the venue.

The photograph shows the standard male toilet.

Staff do receive disability awareness / equality training.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Plastic cups are not available.

Plastic cutlery is not available.

Drinking straws are available on request.

Children are welcomed at the venue.