Disabled Access Guide for Pharmacy & Prescriptions

The Pharmacy and Prescriptions counter is located on level 2 of the building.

There is a hopper shuttle bus which runs between Ashford and St Peter's hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors.

Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.

The venue is situated outside the centre of the town.

This venue is situated in Chertsey.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Chertsey.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is not free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 25 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.8m x 4.8m (12ft 5in x 15ft 8in).

The nearest designated bay is 2m (6ft 6in) from the Level 1 entrance.

The furthest designated bay is 20m (22yd) from the Level 1 entrance.

The route from the car park to the entrance is accessible to a wheelchair user unaided.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 140cm (4ft 7in) wide.

There is a second set of doors.

The doors open automatically.

The doors are double width.

The door opening is 140cm (4ft 7in) wide.

The counter is 28m (30yd) from the main entrance.

There is level access from the entrance.

There is not a touchscreen.

There is not a prescription box.

There is a bell to attract attention.

The bell is at a suitable height for a wheelchair user.

There is sufficient space to write or sign documents on the counter.

The height of the counter is medium.

There is not a lowered section.

There is a hearing assistance system available.

The type of system is portable loop.

Staff are trained to use the hearing assistance system.

Lighting levels are bright.

The nearest adapted toilet is located in the X-Ray department.

Availability and Location of Standard Toilets

Standard toilets are not available.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness training.

Documents can be requested in Braille.

Documents can be requested in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

Children are welcomed at the venue.