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Disabled Access Guide for Penge West Station
Anerley Park
Penge
London
SE20 8NU
Tel: 0845 000 2222
Fax: 0845 678 6976
Textphone: 0800 783 4548
Web: http://www.southeasternrailway.co.uk
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Location
The venue is situated outside the centre of the town.
This venue is situated in Penge.
The venue is not on a road with a steep gradient.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does not have its own car park.
There is not a car park for public use within 200m (approx).
On street marked Blue Badge bays are not available.
Clearly signed and/or standard on street marked bays are not available.
There is not a designated drop off point.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are light.
The door opening is 138cm (4ft 6in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the doors.
The ramp or slope is easy.
The ramp or slope is permanent.
Reception (Ticket Office)
The reception desk is 6m (19ft 8in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk does not have a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times (Ticket Office) |
|---|---|
| Monday | 07:00 - 11:00 |
| Tuesday | 07:00 - 11:00 |
| Wednesday | 07:00 - 11:00 |
| Thursday | 07:00 - 11:00 |
| Friday | 07:00 - 11:00 |
| Saturday | 07:00 - 11:00 |
| Sunday | Closed |
Inside Access (Waiting Room)
There is level access to the service.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Train Station
There are 2 platform(s) at this station.
The station is staffed.
There are generally 1 member(s) of staff on duty.
There is not an office to obtain help.
There is a ticket office.
The ticket office is located within the waiting area.
The ticket office is 5m (16ft 4in) from the main entrance.
The train companies operating from within this station are Southeastern Railway.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
Adapted toilets are located on the platform(s).
Adapted toilets are located on platform(s) 1.
Platform
This information is for platform(s) 1-2.
The platform(s) which has/have level access is/are 1.
The platform(s) accessed by steps only is/are 2.
Level Change (Foot Bridge)
There are steps to access this area/service.
The steps are located on both platforms.
There are 15+ steps to the area/service.
The steps are deep.
The steps do have handrails.
The handrails are on both sides.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 12m (13yd) from the ticket office.
The accessible toilet is located on Platform 1.
There is not level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens inwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 85cm (2ft 9in).
The door is light.
The dimensions of the accessible toilet are 400cm x 400cm (13ft 1in x 13ft 1in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 250cm (8ft 2in).
There is not a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is a shelf within the accessible toilet.
The shelf is not higher than 100cm (3ft 3in).
There are not mirrors in the accessible toilet.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is placed higher than 100cm.
The hand dryer is 130cm (4ft 3in) high.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 144cm (4ft 8in) high.
There is a toilet roll holder.
The toilet roll holder cannot be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is fair.
The contrast between the external door and wall is fair.
The contrast between the grab rails and wall is poor.
The contrast between the walls and floor is good.
Lighting levels are bright.
Level Change (Adapted Toilet)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the door.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
The width of the ramp or slope is 105cm (3ft 5in).
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do receive disability awareness / equality training.
Documents can be requested in Braille.
Documents can be requested in large print.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
