Disabled Access Guide for Penge East Station

The venue is situated outside the centre of the town.

This venue is situated in Penge.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 3 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.9m x 5.8m (12ft 9in x 19ft ).

The nearest designated bay is 25m (27yd) from the main entrance.

The furthest designated bay is 32m (35yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are double width.

The doors are heavy.

The door opening is 145cm (4ft 9in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located in front of the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

The reception desk is 5m (16ft 4in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk has a lowered section.

Lighting levels are bright.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is not level access to the service.

This venue does not play background music.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 1 member(s) of staff on duty.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located in the foyer.

The ticket office is 3m (9ft 10in) from the main entrance.

The train companies operating from within this station are Southeastern Railway.

There is not a taxi rank.

Announcements on platforms are both audio and visual.

Platforms which have tactile markings at the platform edge are 1-2.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1-2.

There is a ramp or slope to access this area/service.

The ramp or slope is located before both platforms.

The ramp or slope is easy.

The ramp or slope is permanent.

There is not a level landing at the top of the ramp.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are located within the waiting room.

The female toilets are 20m (22yd) from the waiting room entrance.

Inside the venue, there is level access to the female toilet.

Lighting levels are medium.

Access to Standard Male Toilets

The male toilets are located on Platform 1.

The male toilets are 40m (44yd) from the main entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.