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Disabled Access Guide for Outpatients Department
St Peter′s Hospital
Guildford Road
Chertsey
Surrey
KT16 0PZ
Tel: 01932 872000
Fax: 01932 874757
Web: http://www.ashfordstpeters.nhs.uk
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Introduction
Outpatients is located on level 3 of the Outpatients Wing.
There is a hopper shuttle bus which runs between Ashford and St Peter's hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors.
Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.
Location
The venue is situated outside the centre of the town.
This venue is situated in Chertsey.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Chertsey.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 25 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.8m x 4.8m (12ft 5in x 15ft 8in).
The nearest designated bay is 2m (6ft 6in) from the Level 1 entrance.
The furthest designated bay is 20m (22yd) from the Level 1 entrance.
The route from the car park to the entrance is accessible to a wheelchair user unaided.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
Outside Access (Level 1 Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are single width.
The door opening is 100cm (3ft 3in) wide.
Outside Access (Level 2 Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 140cm (4ft 7in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 140cm (4ft 7in) wide.
Other Floors
The floors which are accessible by stairs are 1-2-3.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Escalators can be used to access other floors.
The floors which are accessible by escalator are 2-3.
The escalator steps are clearly marked.
The head and foot of the escalators are clearly marked.
The lighting level is bright.
Lift
There is a lift for public use.
The lift is located at the rear of the foyer.
The lift is a standard lift.
The floors which are accessible by this lift are 1-2-3.
The lift is 28m (30yd) from the level 2 entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.5m x 2.3m (4ft 11in x 7ft 6in).
The clear door width is 130cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does not have an audible announcer.
The controls for the lift are not within reach for a wheelchair user.
The controls are over 130cm from floor level.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
There are 2 identical lifts available at this location.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 14m (15yd) from the clinic entrance.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
Some chairs are permanently fixed.
No tables are permanently fixed.
Some chairs have armrests.
Announcements are in person.
Information in other languages and formats is available on request.
Lighting levels are bright.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Reception
The desk is 10m (11yd) from the clinic entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
There is not a touchscreen.
There is not a prescription box.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Outside Access (Outpatients Department Entrance)
This information is for the entrance located on level 3 of the Outpatients Wing.
There is level access to the service.
Level access is via lift.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
Inside Access
There is level access once inside the venue.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
The type of flooring in walkways and corridors is vinyl.
Consultation / Treatment Room
There are 17 consultation / treatment rooms available.
The room surveyed was 38.
The consultation / treatment room is 28m (30yd) from the clinic entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 80cm (2ft 7in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is available.
The hoist is manual.
A sling is available.
The sling is attached by loop.
Lighting levels are bright.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Consultation / Treatment Room
There are 4 consultation / treatment rooms available.
The room surveyed was Maxillofacial 1.
The consultation / treatment room is 55m (60yd) from the clinic entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 80cm (2ft 7in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is not a bed/couch.
There is a chair.
The chair is adjustable.
All chairs have armrests.
All chairs are permanently fixed.
Lighting levels are bright.
Consultation / Treatment Room
There are 17 consultation / treatment rooms available.
The room surveyed was 1.
The consultation / treatment room is 25m (27yd) from the clinic entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are double width.
The doors are light.
The door opening is 150cm (4ft 11in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
All chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
Lighting levels are bright.
Consultation / Treatment Room
There are 17 consultation / treatment rooms available.
The room surveyed was 34.
The consultation / treatment room is 13m (14yd) from the clinic entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 80cm (2ft 7in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is a chair.
The chair is not adjustable.
All chairs have armrests.
No chairs are permanently fixed.
No tables are permanently fixed.
Lighting levels are bright.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 28m (30yd) from the clinic entrance.
The adapted toilet is located to the left as you enter the department.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards and outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 85cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 170cm x 250cm (5ft 6in x 8ft 2in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 90cm (2ft 11in).
There is a dropdown rail on the transfer side.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is not a functional emergency alarm available.
No emergency alarm is fitted in the cubicle.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 49cm (1ft 7in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 102cm (3ft 4in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is poor.
The contrast between the external door and wall is poor.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
Baby change facilities are located within the venue.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 80cm (2ft 7in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located on the left as you enter.
The female toilets are 4m (13ft 1in) from the clinic entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on the left as you enter.
The male toilets are 1m (3ft 3in) from the main entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
