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Disabled Access Guide for Outpatients Clinics - Areas 1, 2, 3, 4, ENT and ECG
Ashford Hospital
London Road
Ashford
Middlesex
TW15 3AA
Tel: 01784 884458
Fax: 01784 884881
Web: http://www.ashfordstpeters.nhs.uk
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Introduction
The Outpatients Clinics are located on the 1st floor of the Outpatients Building.
There is a hopper shuttle bus which runs between Ashford and St Peter's hospital sites Monday - Friday, and is freely available to all staff, patients and visitors.
Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to limited capacity and no secure storage available.
The clinics offered by the outpatients department include orthapaedic, oncology, chemotherapy, dermatology, rheumatology, haematology, pain clinic, orthodontic, ENT and ECG, Audiology.
The clinics are not always held in the same area or at the same time each week.
Please contact the main outpatients reception for details.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 16:30 |
| Tuesday | 09:00 - 16:30 |
| Wednesday | 09:00 - 16:30 |
| Thursday | 09:00 - 16:30 |
| Friday | 09:00 - 16:30 |
| Saturday | Closed |
| Sunday | Closed |
Access is by appointment only.
The times for individual clinics may vary.
Please contact the Outpatients Department for details.
Location
The venue is situated outside the centre of the town.
This venue is situated in Ashford.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Ashford.
There is a bus stop within 150m (164yds) of the venue.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There are 13 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.8m x 5m (12ft 5in x 16ft 4in).
The nearest designated bay is 16m (17yd) from the main entrance.
The furthest designated bay is 45m (49yd) from the main entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
The car park is pay and display.
Outside Access (Outpatient Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 113cm (3ft 8in) wide.
Level Change (Outpatient Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
Other Floors (Outpatient Entrance)
The floors which are accessible by stairs are G-1.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift (Outpatient Entrance)
There is a lift for public use.
The lift is located on the left as you enter.
The lift is a standard lift.
The floors which are accessible by this lift are G-1.
The lift is 5m (16ft 4in) from the outpatients entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 1.1m x 1.3m (3ft 7in x 4ft 3in).
The clear door width is 90cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does not have Braille markings.
The lift does have tactile markings.
The Outpatients Departments can also be accessed by the lifts inside the hospital main entrance.
Outside Access (Hospital - Main Entrance)
This information is for the entrance located at the front of the building.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 186cm (6ft 1in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 186cm (6ft 1in) wide.
Level Change (Hospital - Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
Other Floors (Main Hospital)
The floors which are accessible by stairs are G-1-2.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are deep.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Lift (Main Hospital)
There is a lift for public use.
The lift is located on both sides as you enter.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2.
The lift is 12m (13yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The dimensions of the lift are 2.8m x 1.9m (9ft 2in x 6ft 2in).
The clear door width is 110cm.
There are not separate entry and exit doors in the lift.
There is not a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is bright.
The lift does have Braille markings.
The lift does have tactile markings.
There are identical lifts on either side of the lobby area.
Outside Access (Clinic Entrance)
This information is for the entrance located on the 1st floor.
There is level access to the service.
Level access is via lift.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The door opening is 152cm (4ft 11in) wide.
Reception (Main)
The desk is 7m (22ft 11in) from the lower ground lift reception.
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
All patients visiting the Outpatients Department need to report to the main reception before being directed to the relevant clinic.
Waiting Room / Area (Main)
There is a waiting room / area.
The waiting room / area is 8m (26ft 2in) from the 1 lift.
There is level access into the waiting room / area.
There are doors into the waiting room / area.
The main doors open towards you (pull).
The doors are double width.
The doors are heavy.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
All chairs are permanently fixed.
No tables are permanently fixed.
No chairs have armrests.
Announcements are audible.
Announcements are in person.
Information in other languages and formats is available on request.
Lighting levels are medium.
The room does not have background music playing.
There is a television.
The television does not have subtitles.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Reception (Clinic Area)
There is level access to reception from the entrance.
The reception desk is high.
The desk does not have a lowered section.
Lighting levels are bright.
There is not a hearing assistance system.
All of the individual clinics have their own reception areas which are similar.
Waiting Room / Area (Clinic Area)
There is a waiting room / area.
There is level access into the waiting room / area.
There are not doors into the waiting room / area.
The type of flooring is carpet.
There is room for a wheelchair user to manoeuvre.
No chairs are permanently fixed.
No tables are permanently fixed.
No chairs have armrests.
Announcements are audible.
Announcements are in person.
Information in other languages and formats is available on request.
Lighting levels are medium.
The room does not have background music playing.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
All of the clinics have their own individual waiting areas which are similar.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are medium.
Motorised scooters are allowed in public parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
The type of flooring in walkways and corridors is carpet.
Consultation / Treatment Room
There are 48 consultation / treatment rooms available.
The room surveyed was A1.
The consultation / treatment room is 14m (15yd) from the level 1 public lift.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are heavy.
The door opening is 90cm (2ft 11in) wide.
The type of flooring is vinyl.
There is room for a wheelchair user to manoeuvre.
There is a bed/couch.
The bed/couch is adjustable.
There is not a chair.
No chairs are permanently fixed.
No tables are permanently fixed.
A hoist is not available.
Lighting levels are bright.
The room does not have background music playing.
A flashing alarm is not available.
A vibrating alarm is not available.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is Braille signage on or near the toilet door.
There is tactile signage on or near the toilet door.
There is pictorial signage on or near the toilet door.
The adapted toilet is 54m (59yd) from the lift entrance.
The adapted toilet is located within clinic area 4.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens inwards and outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 80cm (2ft 7in).
The door is light.
The dimensions of the adapted toilet are 180cm x 240cm (5ft 10in x 7ft 10in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 80cm (2ft 7in).
There is no dropdown rail.
There is not a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is not a hand dryer.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is placed higher than 100cm.
The towel dispenser is 125cm (4ft 1in) high.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 80cm (2ft 7in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are bright.
The adapted toilet is equipped with a baby changing facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located off the main waiting area.
The female and male toilets are 11m (12yd) from the lift entrance.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located within the standard female toilets.
The height of the baby change table once extended is 92cm (3ft ).
Inside the venue, there is level access to the baby change facility.
Additional Information
Staff do receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
This service can be requested.
Staff are Text Relay aware.
Children are welcomed at the venue.
