Disabled Access Guide for Orpington Station

This station is open and staffed 24 hours.

The venue is situated within the centre of the town.

This venue is situated in Orpington.

The venue is on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 5 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.5m x 6.4m (11ft 5in x 20ft 11in).

The nearest designated bay is 15m (16yd) from the main entrance.

The furthest designated bay is 26m (28yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are dropped kerbs.

The car park surface is tarmac.

There is a dropped kerb/non stepped access from the car park to the venue.

The dropped kerb does have tactile paving.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is not a designated drop off point.

This entrance gives access to platforms 1,2.

This information is for the entrance located at the front of the building.

There is level access to the service.

The main doors open automatically.

The doors are double width.

The door opening is 124cm (4ft ) wide.

The reception desk is 7m (22ft 11in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

This entrance gives access to platforms 5,6,7,8.

This information is for the entrance located at the rear of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 92cm (3ft ) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading from the pavement to the entrance.

The ramp or slope is moderate.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The reception desk is 3m (9ft 10in) from the alternative entrance.

There is level access to reception from the entrance.

The reception desk is medium height.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There is level access to the service.

The lighting levels are varied.

Motorised scooters are allowed in public parts of the venue.

Customers cannot charge scooters or wheelchairs at the venue.

There are steps to access this area/service.

The steps are located leading from the platform to the subway.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There are steps to access this area/service.

The steps are located leading from the platform to the footbridge.

There are 15+ steps to the area/service.

The lighting levels at the steps are medium.

The steps are clearly marked.

The steps are medium.

The steps do have handrails.

The handrails are on both sides.

There is a standard and/or platform lift to access this area/service.

There is a lift for public use.

The lift is located on each set of platforms.

The lift is a standard lift.

The floors which are accessible by this lift are Platform-Footbridge.

The lift is 105m (115yd) from the main entrance.

Staff do not need to be notified for use of the lift.

The dimensions of the lift are 1.29m x 1.58m (4ft 2in x 5ft 2in).

The clear door width is 99cm.

There are not separate entry and exit doors in the lift.

There is not a mirror to aid reversing out of the lift.

The lift does have a visual floor indicator.

The lift does have an audible announcer.

The controls for the lift are within reach for a wheelchair user.

The lighting level in the lift is medium.

The lift does have Braille markings.

The lift does have tactile markings.

There are three similar lifts, one to access platforms 1-2; one to access platforms 3-4; and one to access platforms 5-8.

The lifts are fitted with hearing loops.

There are 8 platform(s) at this station.

The station is staffed.

There are generally 6 member(s) of staff on duty.

There is an office to obtain help.

This office is located on Platform 5.

There is a ticket office.

The ticket office is located inside the main entrance and the alternative entrance.

The ticket office is 5m (16ft 4in) from the main entrance.

The train companies operating from within this station are Southeastern Railway.

There is a taxi rank.

The taxi rank is located directly outside the main entrance.

The taxi rank is 32m (35yd) from the main entrance.

Shops and services within the station include a newsagents and Puccino's cafe on Platform 2.

All key concourse shops and services have level access.

Announcements on platforms are both audio and visual.

Wider ticket barriers are available to access platforms.

Platforms which have tactile markings at the platform edge are 1-8.

There is a wheelchair available to borrow.

To borrow a wheelchair ask any member of staff.

This information is for platform(s) 1-8.

The platform(s) which has/have level access is/are 1,2,5,6,7,8.

The platform(s) accessed by lift is/are 3,4.

The platform(s) which can be accessed by either level access/ramps/lifts/stairclimber from inside the station is/are 1-8.

There are accessible toilets within this venue designated for public use.

Location of and access to accessible toilets

Features and dimensions of accessible toilets

Position of fixtures in accessible toilets

Colour contrast and lighting in accessible toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Male Toilets

The male toilets are located on Platform 2.

The male toilets are 43m (47yd) from the main entrance.

Inside the venue, there is level access to the male toilet.

Lighting levels are medium.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female Toilets

The female toilets are 65m (71yd) from the lift.

Inside the venue, there is not level access to the female toilet.

Lighting levels are medium.

The female standard toilet is within the Platform 3-4 waiting room, accessed via an easy slope into the waiting room from the platform.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Female and Male Toilets

The female and male toilets are located on Platform 5.

The female and male toilets are 21m (23yd) from the alternative entrance.

Inside the venue, there is level access to the female and male toilet.

Lighting levels are medium.

Baby Change Facilities

Baby change facilities are not located within the venue.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are Text Relay aware.

The assisted travel no. is 0800 783 4524