Disabled Access Guide for Optichic

The venue is situated within the centre of the city.

This venue is situated in London.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Paddington.

There is a bus stop within 150m (164yds) of the venue.

The nearest underground station is Bayswater.

This venue does not have its own car park.

There is a car park for public use within 200m (approx).

The name of the car park is Whiteleys Shopping Centre Car Park.

The car park is located in Redan Place.

On street marked Blue Badge bays are not available.

Clearly signed and/or standard on street marked bays are not available.

There is not a designated drop off point.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open away from you (push).

The doors are single width.

The doors are heavy.

The door opening is 90cm (2ft 11in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located immediately beyond the entrance.

The ramp or slope is easy.

The ramp or slope is permanent.

There is a level landing at the top of the ramp.

The width of the ramp or slope is 120cm (3ft 11in).

This information is for the entrance located to the rear of the building, at basement level.

There is not level access to the service.

The main doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 77cm (2ft 6in) wide.

There is a second set of doors.

The doors open towards you (pull).

The doors are single width.

The doors are heavy.

The door opening is 70cm (2ft 3in) wide.

There is a ramp or slope to access this area/service.

The ramp or slope is located leading to the entrance.

The ramp or slope is steep.

The ramp or slope is permanent.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 2 steps to the area/service.

The steps are medium.

The steps do not have handrails.

It is possible to drop off outside the alternative entrance with prior arrangement.

The counter is 4m (13ft 1in) from the main entrance.

There is level access from the entrance.

There is not a touchscreen.

There is not a prescription box.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

The height of the counter is medium.

There is a lowered section.

There is not a hearing assistance system available.

Lighting levels are bright.

There is not level access once inside the venue.

There is not a hearing assistance system.

This venue does not play background music.

The lighting levels are bright.

The type of flooring in walkways and corridors is tiles.

There are 1 consultation / treatment rooms available.

The consultation / treatment room is 5m (16ft 4in) from the basement level rear entrance.

There is not level access to the consultation / treatment room.

There are doors into the consultation / treatment room.

The main doors open towards you (pull).

The doors are single width.

The doors are light.

The door opening is 72cm (2ft 4in) wide.

The type of flooring is carpet.

There is room for a wheelchair user to manoeuvre.

There is a chair.

The chair is adjustable.

All chairs have armrests.

All chairs are permanently fixed.

A hoist is not available.

Lighting levels are bright.

The room does not have background music playing.

A flashing alarm is not available.

A vibrating alarm is not available.

The floors which are accessible by stairs are B-G.

There are 15+ steps between floors.

The lighting level is bright.

The steps are not clearly marked.

The steps are deep.

The steps do have handrails.

The steps have a handrail on the right side going up.

There is not a landing.

The services on the floors which are not accessible are the consultation room and toilet.

There are no adapted toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located on the basement floor.

The unisex toilets are 1m (3ft 3in) from the alternative entrance.

Inside the venue, there is not level access to the unisex toilet.

Lighting levels are bright.

There are steps to access this area/service.

The steps are located in front of the entrance.

There are 3 steps to the area/service.

The lighting levels at the steps are bright.

The steps are not clearly marked.

The steps are medium.

The steps do not have handrails.

Staff do not receive disability awareness training.

Documents are not available in Braille.

Documents are not available in large print.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service cannot be requested.

Staff are not Text Relay aware.

Children are welcomed at the venue.