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Disabled Access Guide for Optical Express
54 The Glades
Bromley
Kent
BR1 1DD
Tel: 020 8315 0532
Web: http://www.opticalexpress.com
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Introduction
Related link The Glades Shopping Centre.
The venue is situated within The Glades Shopping Centre.
Please see the detailed access guide for The Glades Shopping Centre for parking information.
There are a number of easy ramps within the shopping centre and one moderate ramp that a wheelchair user may need assistance with.
Opening Times
| Day | Opening Times |
|---|---|
| Monday | 09:00 - 18:00 |
| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 21:00 |
| Friday | 09:00 - 18:00 |
| Saturday | 09:00 - 18:00 |
| Sunday | 11:00 - 17:00 |
Location
The venue is situated within the centre of the town.
This venue is situated in Bromley.
The venue is in a shopping mall.
The nearest mainline Railway Station is Bromley North.
There is a bus stop within 150m (164yds) of the venue.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the venue.
There is not level access to the service.
The main doors open (no doors).
The door opening is 300cm (9ft 10in) wide.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located in front of the entrance.
The ramp or slope is easy.
The ramp or slope is permanent.
There is not a level landing at the top of the ramp.
There is a 2cm lip at the entrance.
Reception
The desk is 2m (6ft 6in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
The desk has a lowered section.
The desk is generally staffed.
Lighting levels are bright.
There is not a bell to attract attention.
There is sufficient space to write or sign documents on the counter.
Inside Access
There is level access once inside the venue.
There is not a hearing assistance system.
This venue does not play background music.
The lighting levels are bright.
Motorised scooters are allowed in public parts of the venue.
Route finding signage is available.
The type of flooring in walkways and corridors is wood.
Waiting Room / Area
There is a waiting room / area.
The waiting room / area is 6m (19ft 8in) from the main entrance.
There is level access into the waiting room / area.
The type of flooring is wood.
There is room for a wheelchair user to manoeuvre.
All chairs are permanently fixed.
No chairs have armrests.
Announcements are in person.
Lighting levels are bright.
There is no television.
There is space for an assistance dog to rest.
There are no vending machines.
There is no children's play area.
Consultation / Treatment Room
There are 2 consultation / treatment rooms available.
The room surveyed was 1.
The consultation / treatment room is 7m (22ft 11in) from the main entrance.
There is level access to the consultation / treatment room.
There are doors into the consultation / treatment room.
The main doors open away from you (push).
The doors are single width.
The doors are light.
The door opening is 75cm (2ft 5in) wide.
The type of flooring is wood.
There is room for a wheelchair user to manoeuvre.
There is a chair.
The chair is adjustable.
All chairs have armrests.
All chairs are permanently fixed.
All tables are permanently fixed.
A hoist is not available.
Lighting levels are bright.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 23m (25yd) from the main entrance.
The adapted toilet is located at the rear of the venue. Please contact a member of staff.
There is level access to the adapted toilet.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the adapted toilet door is 84cm (2ft 9in).
The door is heavy.
The dimensions of the adapted toilet are 170cm x 200cm (5ft 6in x 6ft 6in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 135cm (4ft 5in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are not available in the cubicle.
There is a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are not placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 47cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a towel dispenser.
The towel dispenser cannot be reached from seated on the toilet.
The towel dispenser is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink can be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is fair.
The contrast between the external door and wall is fair.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is poor.
Lighting levels are bright.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are not available.
Additional Information
Staff do not receive disability awareness training.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
