Disabled Access Guide for Ockendon Station

The venue is situated outside the centre of the village.

This venue is situated in South Ockendon.

The venue is not on a road with a steep gradient.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is not free for Blue Badge holders.

The car park is at the front of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.7m x 4.8m (12ft 1in x 15ft 8in).

The nearest designated bay is 16m (17yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does have a height restriction barrier.

The maximum height is 2.1m (6ft 10in).

There is not a designated drop off point.

There is level access to the service.

The doors are single width.

The doors are permanently held open.

The door opening is 90cm (2ft 11in) wide.

The reception desk is 4m (13ft 1in) from the main entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

Lighting levels are medium.

There is a hearing assistance system.

The hearing system is a fixed loop.

Staff are trained to use the hearing system.

There are no accessible toilets within this venue designated for public use.

Availability and Location of Standard Toilets

Standard toilets are not available.

There are 2 platform(s) at this station.

The station is staffed.

There are generally 2 member(s) of staff on duty.

There is not an office to obtain help.

There is a ticket office.

The ticket office is located in the foyer area.

The ticket office is 4m (13ft 1in) from the main entrance.

The train companies operating from within this station are C2C.

There is a taxi rank.

The taxi rank is located in front of the station.

The taxi rank is 20m (22yd) from the main entrance.

Announcements on platforms are both audio and visual.

Wider ticket barriers are available to access platforms.

There is not a wheelchair available to borrow.

This information is for platform(s) 1-2.

The platform(s) which has/have level access is/are 1.

The platform(s) accessed by steps only is/are 2.

There are steps to access this area/service.

The steps are located on platform 1.

There are 15+ steps to the area/service.

The steps are clearly marked.

The steps are deep.

The steps do have handrails.

The handrails are on both sides.

Staff do receive disability awareness / equality training.

Documents can be requested in Braille.

Documents can be requested in large print.

A member of staff trained in BSL skills is not generally on duty.

Staff are Text Relay aware.