Disabled Access Guide for Oak Ward

Oak Ward is located on level 3 of the Duchess of Kent Wing.

Oak Ward contains Little Oaks Ward, Shared Care and Oncology Unit.

There is a hopper shuttle bus which runs between Ashford and St Peter's hospital sites, on Monday to Friday only, and is freely available to all staff, patients and visitors.

Wheelchairs, baby buggies, pushchairs and walking frames cannot be accepted on the hopper bus due to the limited capacity of the vehicles and no secure storage available on the vehicles.

The venue is situated outside the centre of the town.

This venue is situated in Chertsey.

The venue is not on a road with a steep gradient.

The nearest mainline Railway Station is Chertsey.

There is a bus stop within 150m (164yds) of the venue.

This venue does have its own car park.

Parking is not free for all users.

Parking is free for Blue Badge holders.

The car park is at the side of the venue.

The car park type is open air/surface.

Parking spaces for Blue Badge holders do not need to be booked in advance.

There are 4 designated parking bay(s) within the car park.

The dimensions of the designated parking bay(s) are 3.2m x 5.6m (10ft 5in x 18ft 4in).

The nearest designated bay is 70m (76yd) from the main entrance.

The furthest designated bay is 75m (82yd) from the main entrance.

The route from the car park to the entrance is accessible to a wheelchair user with assistance.

Assistance may be required because there is/are slopes/ramps.

The car park surface is tarmac.

The patron does not have to cross a road.

The car park does not have a height restriction barrier.

There is a designated drop off point.

The drop off point is located in front of the entrance.

There is a dropped kerb from the drop off point.

There is tactile paving on the dropped kerb.

This information is for the entrance located at the front of the building.

There is not level access to the service.

The main doors open automatically.

The doors are single width.

The door opening is 160cm (5ft 2in) wide.

This entrance leads into level 3 of the hospital.

There is level access to the service.

The intercom is in a position to allow wheelchair users to gain access.

The main doors open towards you (pull).

The doors are double width.

The doors are heavy.

The door opening is 180cm (5ft 10in) wide.

This entrance is used to access both the Ash and Oak Wards.

There is level access to the service.

The main doors open towards you (pull).

The doors are double width.

The doors are permanently held open.

The door opening is 170cm (5ft 6in) wide.

The desk is 4m (13ft 1in) from the ward entrance.

There is level access to reception from the entrance.

The reception desk is high.

The desk does not have a lowered section.

The desk is generally staffed.

Lighting levels are bright.

There is not a hearing assistance system.

There is not a bell to attract attention.

There is sufficient space to write or sign documents on the counter.

There is level access once inside the venue.

The lighting levels are bright.

Motorised scooters are allowed in public parts of the venue.

The type of flooring in walkways and corridors is vinyl.

There are 3 bays available.

There are 1 side rooms available.

The area/room/bay surveyed was 1.

The area/room/bay is 10m (11yd) from the ward entrance.

There is level access to the ward.

There are doors into the bay / side room.

The main doors open towards you (pull).

The doors are double width.

The doors are permanently held open.

The door opening is 140cm (4ft 7in) wide.

The type of flooring is vinyl.

There is room for a wheelchair user to manoeuvre.

All beds are adjustable.

All beds have bedside storage.

Bedside services available are television, telephone, radio, internet, text messaging, games and hospital information.

All bedside services are chargeable.

The ward is unisex.

A hoist is available.

The hoist is manual.

A sling is available.

The sling is attached by loop.

There is an adapted toilet for visitors to use on the ward.

There is a standard toilet for visitors to use on the ward.

There is not a bathroom on the ward.

There is a bathroom outside the ward.

The distance to the bathroom is 24m (26yd).

Lighting levels are bright.

A flashing alarm is not available.

A vibrating alarm is not available.

This ward is a day ward.

There are adapted toilets within this venue designated for public use.

Location of and access to adapted toilets

Features and dimensions of adapted toilets

Position of fixtures in adapted toilets

Colour contrast and lighting in adapted toilets

Availability and Location of Standard Toilets

Standard toilets are available.

Access to Standard Unisex Toilets

The unisex toilet is located in the reception area.

The unisex toilets are 3m (9ft 10in) from the ward entrance.

Inside the venue, there is level access to the unisex toilet.

Lighting levels are bright.

Staff do receive disability awareness training.

Registered assistance dogs are welcomed.

A member of staff trained in BSL skills is not generally on duty.

This service can be requested.

Staff are Text Relay aware.

Children are welcomed at the venue.