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Disabled Access Guide for The O2 Arena
The O2
Peninsula Square
London
SE10 0DX
Tel: 020 8463 2000
Email: customerservices@theo2.co.uk
Web: http://www.theo2.co.uk
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Introduction
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The opening times depend on events taking place.
Please contact the venue for details.
Location
The venue is situated outside the centre of the area.
This venue is situated in Greenwich.
The venue is not on a road with a steep gradient.
The nearest mainline Railway Station is Charlton.
There is a bus stop within 150m (164yds) of the venue.
The nearest underground station is North Greenwich.
Parking
This venue does have its own car park.
Parking is not free for all users.
Parking is not free for Blue Badge holders.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 10+ designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.7m x 4.8m (12ft 1in x 15ft 8in).
The nearest designated bay is 300m (328yd) from the main entrance.
The furthest designated bay is 450m (492yd) from the main entrance, in car park 1.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are slopes/ramps.
The car park surface is tarmac.
There is a dropped kerb/non stepped access from the car park to the venue.
The dropped kerb does have tactile paving.
The patron does have to cross a road.
The road is not generally busy.
The car park does not have a height restriction barrier.
There is not a designated drop off point.
There is a moderate 130cm wide ramp with handrails both sides leading from the car park to the path to the arena.
If you require assistance please phone customer services on 020 84632211 from doors opening
time (stated on ticket). This is for point to point assistance at arena events only.
The O2 also operates a dedicated accessible drop off point for cars or coaches. The drop off point
is approximately 150m from the main entrance of The O2.
Outside Access (Main Entrance)
This information is for the entrance located at the front of the building.
There is level access to the service.
The doors are double width.
The doors are permanently held open.
The door opening is 250cm (8ft 2in) wide.
There is a second set of doors.
The doors open (no doors).
The doors are double width.
The doors are permanently held open.
The door opening is 190cm (6ft 2in) wide.
These doors are permanently held open and staffed during opening times.
Reception (Box Office - Main)
The reception desk is 13m (14yd) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are medium.
There is not a hearing assistance system.
Reception (Information Desk - Arena)
The reception desk is 22m (24yd) from the lift.
There is level access to reception from the entrance.
The reception desk is medium height.
The desk has a lowered section.
Lighting levels are bright.
There is not a hearing assistance system.
Inside Access
There is level access to the service.
The lighting levels are adjustable.
Motorised scooters are allowed in some parts of the venue.
Customers can charge scooters or wheelchairs at the venue.
There is a hearing assistance system.
The system is an FM radio system.
Staff are trained to use the hearing assistance system.
Other Floors
The floors which are accessible by stairs are G-1-2-3-4.
There are 15+ steps between floors.
The lighting level is bright.
The steps are clearly marked.
The steps are medium height.
The steps do have handrails.
The steps have a handrail on both sides.
There is a landing.
Escalators can be used to access other floors.
The floors which are accessible by escalator are G-1-2-3-4.
The escalator steps are clearly marked.
The head and foot of the escalators are not clearly marked.
The lighting level is bright.
Lift
There is a lift for public use.
The lift is located at all entrances.
The lift is a standard lift.
The floors which are accessible by this lift are G-1-2-3-4.
The lift is 12m (13yd) from the main entrance.
Staff do not need to be notified for use of the lift.
The clear door width is 119cm.
There are not separate entry and exit doors in the lift.
There is a mirror to aid reversing out of the lift.
The lift does have a visual floor indicator.
The lift does have an audible announcer.
The controls for the lift are within reach for a wheelchair user.
The lighting level in the lift is medium.
The lift does not have Braille markings.
The lift does have tactile markings.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The adapted toilet is 75m (82yd) from the lift.
The adapted toilet is located all around each concourse.
There is level access to the adapted toilet.
This is by lift.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is not required for the adapted toilet.
The door opens outwards.
The door is locked by a locking handle.
The width of the adapted toilet door is 96cm (3ft 1in).
The door is heavy.
The dimensions of the adapted toilet are 225cm x 265cm (7ft 4in x 8ft 8in).
Floor manoeuvring space is clear in the adapted toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on both sides.
The lateral transfer space is 83cm (2ft 8in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is lever.
There is a mixer tap.
There is a functional emergency alarm available.
It is not a push button style of alarm.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There is not a shelf within the adapted toilet.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 48cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is not a toilet roll holder.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is placed higher than 74cm.
The sink is 77cm (2ft 6in) high.
Colour contrast and lighting in adapted toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
2 of the adapted toilets have hoists with full coverage of the cubicle.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female and Male Toilets
The female and male toilets are located all around each concourse, on each level.
The female and male toilets are 20m (22yd) from the lift.
Inside the venue, there is level access to the female and male toilet.
Lighting levels are medium.
Baby Change Facilities
Baby change facilities are located within the venue.
The baby change facilities are located next to the standard toilets.
The height of the baby change table once extended is 92cm (3ft ).
Inside the venue, there is level access to the baby change facility.
Additional Information
Staff do receive disability awareness training.
Staff are Text Relay aware.
Plastic cups are available.
Plastic cutlery is available.
Drinking straws are available on request.
Children are welcomed at the venue.
Registered assistance dogs are welcomed. Customer Services at the nearest information desk will be happy to look after your dog for the duration of the event.
A wide variety of accessible seating is available. Visitors are advised to book though the disabled access booking line where they will be allocated the best seats available for their requirements.
Disabled booking
Tel: 020 8463 3359
Customers outside the UK: +44 208 463 3359
Typetalk: 18001 020 8463 3359
Email: access@theO2.co.uk
Customers with tickets for access seating areas will be allowed to enter at any arena entrance, for those with mobility issues it is advised that they use Entrance B.
Should you be unable to queue please contact a member of staff who will arrange for priority entry once the doors open.
If you have ticket for an ambulant seating area and you have your own wheelchair, your wheelchair can be left with customer services at the information desks on either Level 1 or Level 4 until the end of the event or a designated point within the event.
Power supply is available on selected access platforms. Should you require a power supply for medical reasons during the show please contact Customers Services in advance of ticket purchase.
Some events at The O2 arena involve pyrotechnics, strobe lighting and other special effects.
Complimentary ear plugs are available at the Information desks on Level 1 or Level 4 of the arena. A limited number of ear defenders in adult and child sizes are available to borrow during events.
For more information on access at The O2 arena please see www.theo2.co.uk
