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Disabled Access Guide for Norwood Junction Station
Tennyson Road
South Norwood
London
SE25 5AG
Tel: 08451 272920
Fax: 08451 272930
Textphone: 08451 272940
Email: comments@southernrailway.com
Web: http://www.southernrailway.com
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Location
The venue is situated outside the centre of the town or city.
This venue is situated in South Norwood.
The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is tarmac.
The patron does not have to cross a road.
The convenient drop off point is located outside the ticket office entrance.
Outside Access (Ticket Office Entrance)
There is level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 180cm (5ft 10in) wide.
Outside Access (Side Entrance)
There is level access to the service.
The main doors open away from you (push).
The doors are double width.
The doors are heavy.
The door opening is 160cm (5ft 2in) wide.
This entrance opens onto platform 1.
Reception (Ticket Office)
The reception desk is 10m (11yd) from the main entrance.
There is level access to reception from the entrance.
The reception desk is medium height.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
| Day | Opening Times |
|---|---|
| Monday | 05:55 - 20:20 |
| Tuesday | 05:55 - 20:20 |
| Wednesday | 05:55 - 20:20 |
| Thursday | 05:55 - 20:20 |
| Friday | 05:55 - 20:20 |
| Saturday | 06:20 - 20:20 |
| Sunday | 07:40 - 19:15 |
Train Station
There are 6 platform(s) at this station.
The station is staffed.
There are generally 2 member(s) of staff on duty.
There is not an office to obtain help.
The train companies operating from within this station are Southern.
There is not a taxi rank.
Announcements on platforms are both audio and visual.
Platforms 1 are accessible to a wheelchair user.
There are help points fitted with induction loops situated on all platforms.
Platform
This information is for platform(s) 1-6.
The platform(s) which has/have level access is/are 1.
The platform(s) accessed by steps only is/are 2-6.
Level Change (Platforms 2-6)
There are steps to access this area/service.
There are 15+ steps to the area/service.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.
Accessible Toilet
There are accessible toilets within this venue designated for public use.
Location of and access to accessible toilets
The toilet is not for the sole use of disabled people.
There is pictorial signage on or near the toilet door.
The accessible toilet is 15m (16yd) from the ticket office entrance.
The accessible toilet is located to the left as you enter on platform 1.
There is level access to the accessible toilet.
Features and dimensions of accessible toilets
This is a unisex toilet.
A key is not required for the accessible toilet.
The door opens outwards.
The door is locked by a twist lock.
The width of the accessible toilet door is 90cm (2ft 11in).
The door is heavy.
The dimensions of the accessible toilet are 200cm x 220cm (6ft 6in x 7ft 2in).
Floor manoeuvring space is clear in the accessible toilet.
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the left.
The lateral transfer space is 116cm (3ft 9in).
There is a dropdown rail on the transfer side.
There is a flush on the transfer side.
The tap type is sensor.
There is a mixer tap.
There is a functional emergency alarm available.
Disposal facilities are not available in the cubicle.
There is not a coat hook.
Position of fixtures in accessible toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on the right.
There is not a shelf within the accessible toilet.
There are mirrors in the accessible toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 46cm (1ft 6in).
There is a hand dryer.
The hand dryer cannot be reached from seated on the toilet.
The hand dryer is not placed higher than 100cm.
There is a toilet roll holder.
The toilet roll holder can be reached from seated on the toilet.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink cannot be reached from seated on the toilet.
The sink is not placed higher than 74cm.
Colour contrast and lighting in accessible toilets
The contrast between the internal door and wall is good.
The contrast between the external door and wall is good.
The contrast between the grab rails and wall is good.
The contrast between the drop down rails and wall is good.
The contrast between the walls and floor is good.
Lighting levels are medium.
Baby change facilities are located within the standard toilet.
The baby change facilities are located within the adapted toilet.
The height of the baby change table once extended is 90cm (2ft 11in).
Inside the venue, there is level access to the baby change facility.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Male Toilets
The male toilets are located to the left as you enter on platform 1.
The male toilets are 12m (13yd) from the ticket office entrance.
Inside the venue, there is not level access to the male toilet.
Lighting levels are medium.
Level Change (Male Standard Toilet)
There are steps to access this area/service.
The steps are located in front of the entrance.
There are 1 steps to the area/service.
The lighting levels at the steps are medium.
The steps are not clearly marked.
The steps are shallow.
The steps do not have handrails.
Additional Information
Staff do not receive disability awareness / equality training.
Documents are not available in Braille.
Documents are not available in large print.
Staff are Text Relay aware.
