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Disabled Access Guide for Norwich Station
Station Approach
Norwich
Norfolk
NR1 1EF
Tel: 0845 600 7245
Fax: 01603 214 567
Textphone: 0845 606 7245
Email: assisted.travel@onerailway.com
Web: http://www.onerailway.com
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Location
The venue is situated within the centre of the city.
This venue is situated in Norwich.
The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park.
The car park is at the front of the venue.
The car park type is open air/surface.
There are 5 designated parking bay(s) within the car park.
The dimensions of the designated parking bay(s) are 3.88m x 4.65m (12ft 8in x 15ft 3in).
The nearest designated bay is 80m (87yd) from the main accessible entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
The car park surface is tarmac.
The patron does not have to cross a road.
The car park does not have a height restriction barrier.
Outside Access (Main Entrance)
This information is for the entrance located leading from the car park.
There is not level access to the service.
The main doors open automatically.
The doors are double width.
The door opening is 136cm (4ft 5in) wide.
There is a second set of doors.
The doors open automatically.
The doors are double width.
The door opening is 136cm (4ft 5in) wide.
This entrance opens onto the station concourse.
Level Change (Main Entrance)
There is a ramp or slope to access this area/service.
The ramp or slope is located leading to the entrance from the car park.
The ramp or slope is easy.
The ramp or slope is permanent.
Reception (Ticket Office)
The reception desk is 7m (22ft 11in) from the main entrance.
There is level access to reception from the entrance.
The reception desk is high.
Lighting levels are bright.
There is a hearing assistance system.
The hearing system is a fixed loop.
Staff are trained to use the hearing system.
The Ticket Office is located to the left of the entrance as you enter the station.
Inside Access (Station Concourse)
There is level access to the service.
The lighting levels are bright.
There are barriers leading from the concourse to the platforms, including ones that are 90 cm wide.
Adapted Toilet
There are adapted toilets within this venue designated for public use.
Location of and access to adapted toilets
The toilet is for the sole use of disabled people.
The adapted toilet is 45m (49yd) from the main entrance.
The adapted toilet is located next to platform 5.
Features and dimensions of adapted toilets
This is a unisex toilet.
A key is required for the adapted toilet.
The key is a radar key.
The key can be obtained from from the Customer Service desk.
The door opens outwards.
The door is locked by a locking handle.
The dimensions of the adapted toilet are 150cm x 214cm (4ft 11in x 7ft ).
There is a lateral transfer space.
As you face the toilet pan the transfer space is on the right.
The lateral transfer space is 63cm (2ft ).
The tap type is lever.
There is not a functional emergency alarm available.
Disposal facilities are available in the cubicle.
There is a coat hook.
The coat hook is not within 120cm (3ft 11in) from floor level.
Position of fixtures in adapted toilets
Wall mounted rails are available.
As you face the toilet the wall mounted grab rails are on both sides.
There are mirrors in the adapted toilet.
Mirrors are placed at a lower level or at an angle for ease of use.
The height of the toilet seat above floor level is 42cm (1ft 4in).
There is a hand dryer.
The hand dryer is not placed higher than 100cm.
There is not a towel dispenser.
There is a toilet roll holder.
The toilet roll holder is not placed higher than 100cm.
There is a sink.
The sink is placed higher than 74cm.
The sink is 75cm (2ft 5in) high.
Colour contrast and lighting in adapted toilets
The contrast between the walls and floor is good.
Lighting levels are bright.
Wall mounted and drop down rails are available.
WH Smith is located to the left of the concourse as you enter the station from the car park.
The Customer Service Desk is located to the right of the concourse as you enter the station from the car park.
There is a separate baby changing room next to the adapted toilet.
Standard Toilet
Availability and Location of Standard Toilets
Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located adjacent to WH Smith.
The female toilets are 45m (49yd) from the accessible entrance.
Inside the venue, there is level access to the female toilet.
Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located adjacent to WH Smith.
The male toilets are 45m (49yd) from the accessible entrance.
Inside the venue, there is level access to the male toilet.
Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet.
WH Smith is located to the left of the concourse as you enter the station from the car park.
The Customer Service Desk is located to the right of the concourse as you enter the station from the car park.
There is a separate baby changing room next to the adapted toilet.
Train Station
There are 6 platform(s) at this station.
The station is staffed.
There are generally 4 member(s) of staff on duty.
There is an office to obtain help.
This office is located to the right as you enter the concourse.
The train companies operating from within this station are One.
There is a taxi rank.
The taxi rank is located to the right as you exit the station.
The taxi rank is 11m (12yd) from the accessible entrance.
Announcements on platforms are both audio and visual.
Platforms 1 to 6 are accessible to a wheelchair user.
Shops and services located in the station include: WH Smith, ATM machines, The Pastry Shop, Station Flowers and a convenience shop.
Platform
This information is for platform(s) 1-6.
The platform(s) which has/have level access is/are 1-6.
Additional Information
Staff do receive disability awareness training.
Documents can be requested in Braille.
Documents can be requested in large print.
Registered assistance dogs are welcomed.
A member of staff trained in BSL skills is not generally on duty.
Staff are Text Relay aware.
The photograph shows the Customer Service Office near Platform 1.
